jwhelan
San Francisco,#2UPDATE Employee
Fri, December 21, 2012
Hi Lynn
Sorry for any frustration. You can definitely downgrade your account and stop payment at anytime through the website. It sounds like you're having problems logging into your account though. Feel free to contact our customer service team between 6am-6pm PT M-F at (877) 881-0947 for assistance. They can also end your membership while on the phone if that's more convienent, or you can simply email us at [email protected]. Just be sure to email from the email address on file.
Thanks
John Whelan
Rocket Lawyer Customer Service