bentash
McDonough,#2REBUTTAL Owner of company
Sat, January 04, 2014
I read the rebuttal by RocketLawyer, but there is NO link on the website to cancel a membership. No one answers the phones, no response to emails and their method for cancellation DOES NOT EXIST!
Dana
N. Hollywoo,#3Author of original report
Tue, July 20, 2010
First, I applaud you for trying to improve the process and make it clearer.
Jen Mazzon
San Francisco,#4UPDATE Employee
Tue, July 20, 2010
Dana
N. Hollywoo,#5Author of original report
Wed, May 13, 2009
They contacted me by phone finally. They apologized for the apparent error and explained that it was a "pending charge" only. IMHO, it should have NEVER been run at all until the 5 day free trail period had expired without a cancellation. As of this AM, the charge had been removed. I find fault in their procedures of dinging your account "just in case you want to continue with their program". A poor practice that puts the client at a disadvantage. Also smacks of the scheme that many scammers use to take advantage of people that are not as diligent at tracking the charges on their cards and "forget" to cancel in time and thus incur a charge that they were not expecting or had forgotten that an active cancel was required. I would suggest that they change the policy to just have the "5-day free trial" expire and be non-functional until approved and the fee paid. Dana, North Hollywood CA