- Report: #1027784
Complaint Review: Roku - Internet Internet
Reported By:
Chris -
Roseville, Michigan, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Roku
Internet, Internet, United States of America
Phone:
Web:
www.roku.com
Categories:
Business Rating:
(0)
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Roku Terrible warranty and don't back product , Internet
I purchased a new Roku 2 XS from Best Buy last summer. We use it everyday in our home entertainment center.
This week it developed a problem. It shut off and never turned back on. I did some research and found that there is ONLY a 90 day warranty. This is a terrible warranty. I called their customer service and was told flat out that I am screwed. He mentioned that I could have bought 2 year extended warranty. Why would I spend money on a extended warranty when the product make it past a year?
If Roku says they make a reliable product why not stand behind it with a one year warranty like many other reputable manufacturers?
This is a warning to watch out when buying this product.
This week it developed a problem. It shut off and never turned back on. I did some research and found that there is ONLY a 90 day warranty. This is a terrible warranty. I called their customer service and was told flat out that I am screwed. He mentioned that I could have bought 2 year extended warranty. Why would I spend money on a extended warranty when the product make it past a year?
If Roku says they make a reliable product why not stand behind it with a one year warranty like many other reputable manufacturers?
This is a warning to watch out when buying this product.
