- Report: #1349909
Complaint Review: ROKU - Milpitas California
Reported By:
Dale -
Winnetoon, Nebraska, United States
Submitted:
Updated:
-
Author Confirmed
Why?
ROKU
1065 Montague Expwy Milpitas, 95035 California, USA
Phone:
1-888-600-7658
Web:
https://www.roku.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
ROKU Completely Ir-reputable and Illegitimate Business Milpitas California
I purchased a Roku streaming video TV device in early January 2017. Specifically, it was a Premiere + streaming device for approximately $100. I also purchased the HDMI cable and paid for 2-day FedEx shipping. The order was received 6 days later. The device did not work; it continuously went through a software update protocol indicating error codes: 003 and 005. After numerous phone calls to customer support (based in India) I was told the unit was defective. After several more phone calls and live chat events they said they would replace the defective unit in 2-3 business days. After additional phone calls and live chats they assured me that the replacement had been shipped and that it would work. They persistently told me that my case was "escalated" to the "concern team" and they were very sorry for the inconvenience. When the replacement unit did not arrive as promissed I made numerous more phone calls and live chat attempts to assess the situation. I lost track of the repetitive lies over the course of a week. Ultimately, the replacement unit was received after 8 days. It has the exact same problems as the original unit purchased from Roku. They continue to blame myinternet ISP as the network problem (satellite internet ISP??) as the problem. In further research, it appears Roku has known of this technical problem for well over a year, but ofcourse, they continue to sell this product without remorse. Apparently, they do not intend to refund me for this defective equipment - they will "escalate" it once again to the "concern team".
I fully believe Roku is a complete scam and fraudulent business endeavour, based in California under the guize of customer support in India, with the hopes that most USA consumers will simply give up trying to acheive a fair and equitable transaction. Without doubt, this is the most frustrating purchase in my life. I hope others will read this, and do due diligence before considering Roku products. Subsequently, I have filed a formal complaint with the Better Business Bureau and Attorney General's Office in Santa Clara County, California, in the rare event they can assist me with this smoke and mirrors scam.
