Complaint Review: Rolling Soundz - Sacramento California

 My check engine light came on as soon as I picked up the car. I assumed this couldn't possibly have anything to do with the install, so I didn't bother mentioning it. WRONG. These morons put a screw through my trunk when they installed amps etc and it punctured a gas hard line underneath! Had to have mechanic drop the gas tank to replace the line! Very expensive repair. I decided my original concerns weren't worth BAR trouble but I am not going to let this slide.  I have punctured hose, receipt from mechanic, and mechanic willing to explain to BAR that aftermarket amp installation screw punctured the gas line and caused this problem.

First time I came in I got a quote on labor to have some RCA wires ran as I intended to do the rest of the install myself. The quote was fair but I wanted to try and do it myself first.

So I picked up a distribution block, wire harness, and antenna. Was advised that I would lose steering wheel control and told him I already got my pac-swi.. Ran me 90, the block was priced at 49 and I was told its cause stinger is top of the line, wont rust, etc. I checked on a site and it was 9.99 with free shipping. I showed the guy and he walked out mid sale and went to have a personal call out in front of the business, leaving the installer to finish the sale with me. I bought the stuff anyways.

I showed up the next morning, gave install wires and the distro block, double din kit if needed and went over some very basic things: amp placement for tuning access, trim ring for deck, placement for base knob, USB extension cord, L brackets to secure sub box and desire to install very simple grill covers.

Not a single one of these issues got addressed. If these were the only problems i would chalk it up as a mediocre experience. BUT...

Mid install I got a call saying its more complicated than I was told due to needing to run wire from the factory amp. I explained no, I am putting in the 4 channel amp I left with you guys, and we dont need to run anything from factory amp. This made me wary, do they not communicate? Pretty significant misunderstanding but I let it go. This meant I had to cancel with my mechanic but I didnt even tell them or complain. They needed my car for 8 hours still.

Then installer calls back saying my rear speakers arent speakers they were subs. Not news, I get my bass from my sub as initially discussed with sales guy. Then he says well we need mounting ring, quotes 150. At this point I was very wary of mid install bait and switch. I said no just screw them to rear deck. they previously quoted 25 a pair for custom mdf rings, the same thing.

I go pick up car, too much of a rush as it took long to finish install. I was almost late for mandatory meeting so I did not inspect the car I just said thanks, paid, shook hands, and told them to expect a beefy 5 star review. Guy clowned my pioneer 4 channel but who cares.

Factory wires coming off rear coaxials not sure why they didnt run straight 16 gauge that I left but whatever.

main issue: scratches in several places on paint!!

If it was just a thing or two I wouldnt trip. But they caused more damage than the cost of the whole install.

To sum it up:

*quoted for all inclusive install. Not everything got done.

* No dash kit, no deck trim ring, base knob just dangling there, no usb extension, no grill replacement . My PAC-SWI got taken out of packaging but left in trunk, not installed. I could live with most of this and be disappointed, i got a good quote i thought, but the steering wheel control thing was frustrating.

* amps not placed for tuning accessibility like i asked. This would have been simple initially i didnt even want them to do amps etc but quote was good. Still not a huge deal to me.

*speaker grill got cracked. Not huge issue but really, you don't install my grills but crack factory grill?

*front part of my fosgate sub cone got cracked. This really pissed me off.

* two pieces of my wood grain trim got scratched and cracked. My other trim pieces were not in best condition but the ones they cracked had no cracks before install!

*cracked my driver side parking light lens, how did this even happen? Two cracks in it.

*one small piece of trim in middle of passenger door panel was not replaced there is just a hole there it looks hurt, no explanation.

*the biggest issue was that there are scratches in several places on the paint. did not buff out. this was really the deciding factor for me to leave this review.

*cost to fix damages exceeds cost of install!