- Report: #1339860
Complaint Review: Rose Wholesale - Internet
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Author Not Confirmed
Why?
Rose Wholesale
Internet, USA
Phone:
917.621.0925
Web:
rosewholesale.com
Categories:
Business Rating:
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Rose Wholesale dresslily Sizing not acurate for US wear Internet
I ordered 2 shirts from Rose Wholesale. I checked the size conversion chart because I already knew that Asian sizes run smaller that American sizes. I ordereed both shirts 3XL (Asian), which according to them is XL (USA). Any shirt that I have purchased XL (USA) would be more than a comfortable fit.
I received the shirts, statinh that they were 3XL (Asian), however attempted to put them on, they were too small. I figured, no problem, just send them back for a refund.. that is when I found this under their Return Policy..
"I Have Received The Wrong Size or Wrong Product
Please rest assured we check all items one by one before sending them to our customers. In the event you have received the wrong item/ size from us.
1.Contact us and provide clear photographs showing the problematic item or its size measurement (please show a ruler or measuring tape next to the item), your order number and SKU (product) number and picture of the outer package
2.We will review the case for you with our team
3.We offer resolutions
Resolutions：
-If we sent you the wrong item/ size: We will either refund you in full on your wallet or dispatch an item with an alternative item or size (if applicable).
-If you ordered the wrong item/ size: We will either offer a partial refund if you keep the item or ask you to return the product back to us for a partial refund or exchange. Shipping fees will be paid by the customer both ways. We will offer compensation as long as we receive the product(s), please kindly provide us all tracking information."
By the time you pay for the shipping fees, you will have spent more than you paid for the items including shipping (prior).
I do not feel that a company like this should be allowed to operate within the USA. Wrong sized clothing, and "sorry charlie but your beat" lack of refund attitude. This site needs to be shut down.
Marc
Passaic, New Jersey
