- Report: #1158310
Complaint Review: RoseGal - Internet
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RoseGal
Internet, USA
Web:
Rosegal.com
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RoseGal Fowl disrespectful and genuinely uncaring Internet
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Rosegal customer service has proven themselves completely incompetent. They have no simple problem solving skills; I ordered two bathing suits, the first one had a loose button which I can handle so I didnt quite view that as an issue, but the second one pissed me off and I wasnt upset until I emailed their customer service.
I sent in a polite and practical request on how to fix the issue with my bathing suit. The suit didnt fit right at the top so I was hoping to hear the options I had to resolve the issue. I asked if they could send a smaller top and ill send back my top the response I got back was unbelievable. They told me to send the suit to a friend as a gift and ill get 4 dollars for compensation fees like are you f*g kidding me and then proceeded to say you could ship it back but shipping fees are very very high but said nothing about sending me a smaller top was that to much to ask like I dont get it so im stuck with a bathing suit that the top doesnt fit what a waste not to mention I dont have firends so that was the opposite of helpful.
1 Updates & Rebuttals
nancy
Bakersfield,California,
USA
Solution of Customer Service Issue
#2REBUTTAL Owner of company
Thu, October 15, 2015
Dear Ali,
I want to extend my sincere apologies for the problems you have experienced.
Please check http://www.rosegal.com/warranty-return/ and note roducts under the following categories are not covered by the warranty and cannot be exchanged or refunded: "Sale", " Swimwear", "Lingerie", "Earrings" and any discounted items.
Would you mind offering your order number to us ? We are willing to apply an extra comoensation for you.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
