- Report: #1175011
Complaint Review: Rosegal - Internet
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Why?
Rosegal
Internet, USA
Web:
http://www.rosegal.com/
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Rosegal FRAUD; SENT WRONG DRESS AND DENIED FULL REFUND; SCAMMED Internet
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The dress I received was not even the same color as in the pic. The inner part was bright read and the outer maroon, instead of being solid maroon as in the picture. It clashed with itself so bad, no one would wear it. Rosegal admitted they were atfault and wanted me to pay $2 so they could attempt to send the correct dress!! Then they offered a 40% refund, then a 60% refund, which I both declined. I told them the dress was garbage and I couldn't wear 100% of it. They offered an 85% refund if I paid to ship it back to China!! When I finally caved, and said, just give me the 60%, they then said they could only give me a 50% refund. I wish I had found this website before so I would have been warned or that they could be reported to the BBB. Customer service, quality of merchandise, everything about this company is horrible. Avoid at all costs. The pictures are deceptive, you will not get what you see! The sizes run way small too!! DO NOT THROW AWAY YOUR MONEY!!
1 Updates & Rebuttals
nancy
Bakersfield,California,
USA
Solution of Quality Issue
#2REBUTTAL Owner of company
Thu, October 15, 2015
Dear Lena,
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We are extremely sorry to hear you are dissatisfied with the product.
Could you please provide your order number? We will apply an extra compensation for you.
Again, I am sorry for the frustration this has caused you and hope that this will set things right.If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
