- Report: #1171604
Complaint Review: rosegal - Internet
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Author Not Confirmed
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rosegal
Internet, USA
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rosegal I made my order over a month a go and received nothing. Yet they took my money. I can't get a hold of the company. The number they listed is not there's. They also say free shipping but my bank statement shows they charged for international shipping. Internet
I made my order over a month a go and received nothing. Yet they took my money. I can't get a hold of the company. The number they listed is not there's. They also say free shipping but my bank statement shows they charged for international shipping.
1 Updates & Rebuttals
nancy
Bakersfield,California,
USA
Solution of Non-Receipt Issue
#2REBUTTAL Owner of company
Thu, October 15, 2015
Dear Rebecca,
We regret any inconvenience or frustration that your experience has caused you.
The standard delivery time will be around 10-25 business days after dispatch if there are no delays. But there are some external factors which may cause some delay on delivery time, such as remote locations, peak shopping and shipping periods, Holidays and Festivals, inclement weather and delay by corresponding customs' operations and express company.
At Rosegal,free shipping via Flat Rate Shipping is available for all items. However if the item is oversize or overweight,they must be shipped using Standard Shipping or Expedited Shipping instead;an additional shipping fee will be applied in such cases.
Would you mind offering the order number to us? We will resolve the issue for you as soon as possible.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
