- Report: #1261372
Complaint Review: Rosegal - Internet
Reported By:
helen morgan -
Inglewood, California, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
Rosegal
Internet, USA
Web:
rosegal.com
Categories:
Business Rating:
(0)
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Rosegal Rosegal.com i ordered over 100.00 dollars in products,paid for express delivery,ive called the fake phone number,emailed four times. in the add i were to get a reply in 24 hours. to no avail Internet
I'm still waiting on my purchases after one month
1 Updates & Rebuttals
nancy
Bakersfield,California,
USA
Solution of Non-Receipt Issue
#2REBUTTAL Owner of company
Thu, October 15, 2015
Dear Betty,
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
The delivery time of surface mail will be around 10-25 business days after dispatch if there are no delays. Please note that the above shipping times are for guidance only.
The precise shipping time can also be affected by factors such as: remote locations, peak shipping periods, Holidays and Festivals, inclement weather and operational issues impacting the shipping company.
Regarding your order, we have sent you an email and provided a better solution, please check it and we will solve all the issues for you soon.
Again, I am sorry for the frustration this has caused you and hope that this will set things right.If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
