Michael
Summerland Key,#2Consumer Comment
Thu, February 28, 2008
The author did state they purchased insurance. But the insurance only applies to flight problems if the flights were booked through the cruise line. If the author booked a "cruise only" then booked their own flights, Royal Caribbean is not resposible for them not getting there. Because of this, Royal Caribbean owes the author nothing for not making it. A one year credit is very generous.
Sickened
Port Alberni,#3Consumer Suggestion
Wed, February 13, 2008
If you re read the post, they did buy the insurance. This is totally inexcusable. I'd find an attorney.
Jamie
Midlothian,#4Consumer Comment
Tue, October 03, 2006
The insurance is there for exactly that reason. If you didn't buy it you are SOL.
Andrea
Yucca Valley,#5Consumer Comment
Tue, October 03, 2006
My parents were supposed to take a cruise on Monarch of the Seas but had to cancel after my dad was hospitalized with a heart problem. Called and talked to Beverly Brown in the executive office who basically told me too bad. They get requests for refunds every day and if they gave everyone their money back, they would be out of business. My parents are on a fixed income and they saved for a long time to take this cruise. I intend to contact some consumer advocates and some travel magazines to see if they can help me out. Is a refund really too much to ask when they sell so many?