Ripped off.
Montréal,,#2Consumer Comment
Wed, June 27, 2012
The problem with Caribbean Cruise Lines and others like it is that they shift the blame to subcontractors or simply try to make you pay through the nose for so-called "employee errors". In my case, they first tried to blame the vendor (who definitely identified themselves as Caribbean Cruise Lines), Summer Vacation Experience, 21001 N Tatum Blvd #1630-192, Phoenix, AZ 85050. Then when I carefully confirmed step-by-step several times, (I recorded it all and have employee names, dates and times with all the other details) they repeatedly confirmed everything i had booked, including upgrades, and claimed i didn't owe another cent. Later, a phone call said I owed several hundred more or my vacation would be cancelled. That's when the lies, misrepresentations and contradictions got worse! They do everything to make it seem easier than it is and then wash their hands of you!
Mich49285
Stockbridge,#3Consumer Comment
Tue, January 27, 2009
As a United States citizen, it is your responsibility to find out the exact requirements before-hand when leaving he country. This is totally your responsibility, and you need to take ownership for your actions. This is no one's fault but your own. The U.S. makes it so easy to obtain a passport, and regardless of how things were 20 years ago, you should have obtained passports for everyone leaving the country. What a hard lesson to learn, but a little bit of research up front would have resolved this issue with no problems at all.
Karl
Clovis,#4Consumer Suggestion
Tue, June 24, 2008
It is my understanding that a Passport is required for all international travel. 29 years ago when you made your trip it was not. I'd suggest leaving your birth certificates where they belong in a safe deposit box and obtaining passports for you and your family.
Michael
Summerland Key,#5Consumer Comment
Thu, June 05, 2008
Let me get this straight. You are blaming the cruise line for something that YOU overlooked? What did you expect them to do? Were they supposed to make an exception to a DoHS rule just for you? That doesn't make any sense. Listen, I'm sorry your vacation was ruined. But this is your fault. The cruise contract specifically lists what you need to have in order to board the ship. This is not a lake boat ride. It is an international voyage. It requires extensive preparation. BTW, a faxed copy is not a "legal document."
Steve
Tucson,#6Consumer Suggestion
Wed, May 28, 2008
It is with the US Department of Homeland Security. These are USDHS rules, not the cruise line's. If you had read the information the cruise line made available to you when you booked the cruise, or at any time since, you would have known this, and you would have known what documents you need. The cruise line also has all this information available on their web site. You have a computer and internet access to make this complaint, you might have used that same computer and internet access to visit the cruise line's web site and check what you needed. I am sailing on Carnival in 4 days. The documents I need to sail are listed in the brochure I was given which helped me choose the particular cruise, on the Carnival web site and in the Boarding Documents I was sent. I cannot believe RCI is any different. Admit it - you screwed up. Giving you a chance to get your passports and 75% off on another cruise is pretty good compensation. If you read the Contract of Passage that is part of your cruise documents you will see that that RCI really owed you nothing. They could not re-sell your empty cabin.
Steve
Tucson,#7Consumer Suggestion
Wed, May 28, 2008
It is with the US Department of Homeland Security. These are USDHS rules, not the cruise line's. If you had read the information the cruise line made available to you when you booked the cruise, or at any time since, you would have known this, and you would have known what documents you need. The cruise line also has all this information available on their web site. You have a computer and internet access to make this complaint, you might have used that same computer and internet access to visit the cruise line's web site and check what you needed. I am sailing on Carnival in 4 days. The documents I need to sail are listed in the brochure I was given which helped me choose the particular cruise, on the Carnival web site and in the Boarding Documents I was sent. I cannot believe RCI is any different. Admit it - you screwed up. Giving you a chance to get your passports and 75% off on another cruise is pretty good compensation. If you read the Contract of Passage that is part of your cruise documents you will see that that RCI really owed you nothing. They could not re-sell your empty cabin.
Steve
Tucson,#8Consumer Suggestion
Wed, May 28, 2008
It is with the US Department of Homeland Security. These are USDHS rules, not the cruise line's. If you had read the information the cruise line made available to you when you booked the cruise, or at any time since, you would have known this, and you would have known what documents you need. The cruise line also has all this information available on their web site. You have a computer and internet access to make this complaint, you might have used that same computer and internet access to visit the cruise line's web site and check what you needed. I am sailing on Carnival in 4 days. The documents I need to sail are listed in the brochure I was given which helped me choose the particular cruise, on the Carnival web site and in the Boarding Documents I was sent. I cannot believe RCI is any different. Admit it - you screwed up. Giving you a chance to get your passports and 75% off on another cruise is pretty good compensation. If you read the Contract of Passage that is part of your cruise documents you will see that that RCI really owed you nothing. They could not re-sell your empty cabin.