- Report: #1417970
Complaint Review: royal caribbean - Fort Lauderdale Florida
Reported By:
Joe -
Coral Springs, Florida, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
royal caribbean
Fort Lauderdale, Florida, United States
Web:
www.royalcaribbean.com
Categories:
Business Rating:
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Tell us has your experience with this business or person been good?
royal caribbean Terrible Customer Service, Unavailable Medical Staff, I Was Sick Fort Lauderdale Florida
I was completely sick the last night on the boat which was December 10th going into December 11th. You can check my room to see that someone came to clean the bathroom because I was so sick. I was in cabin 8489. My wife got so sick she had to go to a local clinic and I have documentation to prove it. Furthermore I have other major issues with your cruise line.
The wait staff was not friendly at all. Every night at dinner they acted as if we were a disturbance to them. If my wife or I would ask for a soda we would either be ignored and have to repeat ourselves multiple times and when we finally got their attention they had no manners at all. They simply would walk away with a filthy look on their face. The first night I didn’t even get my coffee brought to the table when I asked multiple times. We finally got fed up and just left the table. I understand they are very busy but there needs to be some serious customer service training for your wait staff. We sat at table 500 and this wasn’t just one waiter, this was all of them. Also, the food was terrible. My wife also went to the spa and was accidentally charged about $500 because the woman at the desk made a mistake. She assured the charge would be removed and it never was. I looked at my final statement and you still charged us for services that were not provided. With all the money that I spent and the reputation that Royal Caribbean has, I would never expect this type of behavior or unsettled mistakes on behalf of your staff. I am absolutely outraged and my wife is sick to her stomach. I would expect to hear from you regarding this matter. I have already contacted my attorney regarding the sanitation issue on your ship as well as our experience. I am not asking for a free cruise or anything outrageous but I expect full compensation and refund for this awful experience. I am on the verge of not only never stepping foot in any of your ships ever again but informing everyone of my experience. I will give you the opportunity to make this right before I go to that extreme. Please reference the attached article about 220 guests getting an intestinal virus on your ship provided by Jeffrey Warshaw.
