Complaint Review: Royal Carribean International - Miami Florida

For you to denounce this the "cruise from hell," you certainly don't back your statement up with any substantive evidence. You mention about 4 things ... on a 7 night cruise! 1- Embarkation -- many people consider this a "nightmare" regardless of the airline. Let's think about this ... nearly 3,000 guests, 8,000 pieces of luggage, and everyone wanting to get on board immediately without having to wait. Things do go wrong. However, embarkation only occurs ONCE, at the BEGINNING of the trip, so regardless of what happened I do not see how the entire cruise could have been ruined by this. 2- Evening stateroom service -- this merely consists of turning down the bed and placing a mint on the pillow. Was this service truly necessary in order to prevent the experience from becoming "the cruise from hell"? 3- Port cancellation during a hurricane -- The cruiseline acted responsibly by avoiding rough seas and a storm-damaged island by canceling this port of call. Keeping in mind that they have no control over acts of God (ie., hurricanes), why do you believe it is their fault? 4- The fan -- if your wife's health condition REQUIRED use of a fan, you should have brought your own from home. Why? Perhaps the ship would not provide the "right" kind, or perhaps they would not have any at all as in your case. Staterooms are not well equipped for use of personal electronic equipment, so it is not reasonable to expect them to provide electrical items out of the ordinary. With your wife's health in your hands, why take that risk? You mention nothing about the on-board experience -- the food, shows, entertainment, spa, NOTHING -- which lends one to believe that the cruise was not nearly as bad as you claim. Yes, you were dissatisfied with a few small things. It is a shame that you could not enjoy the many wonderful aspects of your cruise.

For you to denounce this the "cruise from hell," you certainly don't back your statement up with any substantive evidence. You mention about 4 things ... on a 7 night cruise! 1- Embarkation -- many people consider this a "nightmare" regardless of the airline. Let's think about this ... nearly 3,000 guests, 8,000 pieces of luggage, and everyone wanting to get on board immediately without having to wait. Things do go wrong. However, embarkation only occurs ONCE, at the BEGINNING of the trip, so regardless of what happened I do not see how the entire cruise could have been ruined by this. 2- Evening stateroom service -- this merely consists of turning down the bed and placing a mint on the pillow. Was this service truly necessary in order to prevent the experience from becoming "the cruise from hell"? 3- Port cancellation during a hurricane -- The cruiseline acted responsibly by avoiding rough seas and a storm-damaged island by canceling this port of call. Keeping in mind that they have no control over acts of God (ie., hurricanes), why do you believe it is their fault? 4- The fan -- if your wife's health condition REQUIRED use of a fan, you should have brought your own from home. Why? Perhaps the ship would not provide the "right" kind, or perhaps they would not have any at all as in your case. Staterooms are not well equipped for use of personal electronic equipment, so it is not reasonable to expect them to provide electrical items out of the ordinary. With your wife's health in your hands, why take that risk? You mention nothing about the on-board experience -- the food, shows, entertainment, spa, NOTHING -- which lends one to believe that the cruise was not nearly as bad as you claim. Yes, you were dissatisfied with a few small things. It is a shame that you could not enjoy the many wonderful aspects of your cruise.

For you to denounce this the "cruise from hell," you certainly don't back your statement up with any substantive evidence. You mention about 4 things ... on a 7 night cruise! 1- Embarkation -- many people consider this a "nightmare" regardless of the airline. Let's think about this ... nearly 3,000 guests, 8,000 pieces of luggage, and everyone wanting to get on board immediately without having to wait. Things do go wrong. However, embarkation only occurs ONCE, at the BEGINNING of the trip, so regardless of what happened I do not see how the entire cruise could have been ruined by this. 2- Evening stateroom service -- this merely consists of turning down the bed and placing a mint on the pillow. Was this service truly necessary in order to prevent the experience from becoming "the cruise from hell"? 3- Port cancellation during a hurricane -- The cruiseline acted responsibly by avoiding rough seas and a storm-damaged island by canceling this port of call. Keeping in mind that they have no control over acts of God (ie., hurricanes), why do you believe it is their fault? 4- The fan -- if your wife's health condition REQUIRED use of a fan, you should have brought your own from home. Why? Perhaps the ship would not provide the "right" kind, or perhaps they would not have any at all as in your case. Staterooms are not well equipped for use of personal electronic equipment, so it is not reasonable to expect them to provide electrical items out of the ordinary. With your wife's health in your hands, why take that risk? You mention nothing about the on-board experience -- the food, shows, entertainment, spa, NOTHING -- which lends one to believe that the cruise was not nearly as bad as you claim. Yes, you were dissatisfied with a few small things. It is a shame that you could not enjoy the many wonderful aspects of your cruise.

For you to denounce this the "cruise from hell," you certainly don't back your statement up with any substantive evidence. You mention about 4 things ... on a 7 night cruise! 1- Embarkation -- many people consider this a "nightmare" regardless of the airline. Let's think about this ... nearly 3,000 guests, 8,000 pieces of luggage, and everyone wanting to get on board immediately without having to wait. Things do go wrong. However, embarkation only occurs ONCE, at the BEGINNING of the trip, so regardless of what happened I do not see how the entire cruise could have been ruined by this. 2- Evening stateroom service -- this merely consists of turning down the bed and placing a mint on the pillow. Was this service truly necessary in order to prevent the experience from becoming "the cruise from hell"? 3- Port cancellation during a hurricane -- The cruiseline acted responsibly by avoiding rough seas and a storm-damaged island by canceling this port of call. Keeping in mind that they have no control over acts of God (ie., hurricanes), why do you believe it is their fault? 4- The fan -- if your wife's health condition REQUIRED use of a fan, you should have brought your own from home. Why? Perhaps the ship would not provide the "right" kind, or perhaps they would not have any at all as in your case. Staterooms are not well equipped for use of personal electronic equipment, so it is not reasonable to expect them to provide electrical items out of the ordinary. With your wife's health in your hands, why take that risk? You mention nothing about the on-board experience -- the food, shows, entertainment, spa, NOTHING -- which lends one to believe that the cruise was not nearly as bad as you claim. Yes, you were dissatisfied with a few small things. It is a shame that you could not enjoy the many wonderful aspects of your cruise.

Hi! My husband and I, also from Indiana, took a Royal Carribean Majesty of the Seas cruise for our anniversary. I believe that the cruise itself was really nice. However, our cruise was pretty much shot when we rented a scooter on Nassau. There was a woman from another cruise ahead of us and she flipped off her scooter (we call them mopeds here in the states) and pretty much sliced half of her leg off. We stayed with her til the police came. When these accidents happen outside the USA, good luck with medical insurance covering them. I told Royal Carribean about the experience and how I felt they should warn their customers about the dangers of mopeds/scooters in Nassau with the bumpy roads (if you haven't learned how to ride one, now's not a time to learn) and they seemed very disinterested in taking a major interest in sharing this concern with customers. I am not a medical person and I will tell you, you just don't want to see an injury like that, on anyone. How many of these shore excursions have been checked out by Royal Carribean cruiselines for safety reasons? To the best of my understanding, they told me that shore excursions were "none of their business". Some of the shop keepers in Nassau told me that there were serious accidents on those mopeds/scooters almost every single day in Nassau. I reported it to the Bahamas government and they DID take an interest and took it quite seriously, which we were grateful for. Royal Carribean, if you are reading this, care a little bit more past the money and food. If you spend some time evaluating safety issues for your clients, that would be most gratefully appreciated. The woman who had half of her leg sliced off will probably not walk for a long time, if ever. Sad. If there were reports done that the cruise lines could review, they could warn their passengers about major excursions off the boat that were dangerous, or ask the government for stricter regulations for these in the safety interests of their passengers. No one got sick otherwise on our cruise, the food was really good. The comedy shows left a lot to be desired. Loved the Saturday night party on the deck. If Royal Carribean can get past the merchandising part of this and more into caring and safety issues, they will regain my respect.

I also was on this cruise and let me verify that the guests at port trying to check in were treated very badly; that the service on board the ship was poor in comparison to other cruise ships;That all of the passengers that we spoke with were upset at the way they treated. Hurricane aside if Royal Carribean couldn't provide the proper level of service then they should have canceled the cruise and refunded the passengers money instead of putting them through Hell. If you were not there then you have no idea of what transpired and should not comment. Usually doesn't matter what Matters is what happened to us.

Sorry to hear about your bad experience. I was surprised to read about ALL the problems. I've been fortunate enough to have been on about 10 cruise trips. I've cruised with several different lines and overall Royal Carribean was my favorite. I sailed on the Majesty as well. I would continue to try and reach their customer service and calmly explain all your troubles. I agree that the hurricanes have caused a lot of problems with cruises. Some trips had to be completely cancelled, itinerary totally changed up, etc so having 1 port cancelled isn't that big of a deal. I'm sure all cruise lines have something saying that ports are subject to change. I personally missed out on porting in the Grand Caymans once because some crazy people tried to illegally sail to freedom, capsized and our ship was the closest to them, therefore had to be diverted in order to rescue them and missed that one port. We were also upset/ disappointed, but learned that all cruise ships have to agree to assist coast guard in such situations. I also NEVER book a cruise during hurricane season. Living in Florida, I've learned that it is too risky. Another trip we had to stay in Nassau (not a very good place to stay for very long) overnight because of bad weather. As far as the anniversary complaint. Did you purchase one of their special occasion gifts/ packages? Probably not because they are so overpriced. I give kudos to the other cruise line that ackowledged a special occasion before. My husband gave me a cruise once for my birthday, but we sailed a month later. He let our room steward know (not the cruise line) and he and his staff gave me a birthday "surprise" in our room. Think about it for a moment. Many cruises are for special occasions. For a cruise line to acknowledge everyone, without charging for the service to "weed out", it's just not practical. Hopefully YOU didn't pout the whole trip about what RC did/ didn't do... and ruin you and your wife's anniversary.