Manager
Apache Junction,#2UPDATE Employee
Mon, August 11, 2008
The problem the customer had was with his CRT. There are voltage adjustments on the front of the TV that can be adjusted, but 90% of the time, there is a serious malfunction in the circuits driving the CRTs. If you only adjust the knobs, there can be very serious consequences to adjusting. We never try to do a "quick fix" in the home. This can lead to damaged components, also more service calls, and parts failing due to overdriving. We have no problem with people searching the internet for fixes on their TV. We get many calls from people with little or no training opening up their sets and trying to fix their problems. This actually helps our business. The service call charge is for our technicians to come out to the home. They gave a fair estimate for the repair if parts need to be replaced. If in fact the components were free of defects, it is in our best interest to fix the unit in the most economical way possible. If the fee was unfair or unjustified, the customer's credit card company would not have paid us for services rendered. Please review all of your options before you set up an appointment, have us drive out to your house and evaluate your TV. We are happy to serve, but there are costs involved.
R & R Electronics
MESA,#3Consumer Comment
Mon, August 04, 2008
I HAVE HAD R & R ELECTRONICS OUT TO MY HOME THEY WHERE VERY KNOWLEDGEABLE AND UNDERSTANDING. I WAS CONFUSED ABOUT MY REPAIR WHEN JIMMY CAME TO MY HOUSE HE SHOWED ME WHAT WAS WRONG WITH THE TELEVISION IT WAS IN THE SIGNAL BOARD I DIDNT WANT THE TELEVISION TO LEAVE MY HOME WHEN HE TOOK THE BACK OFF MY TV I COULD SEE THAT THERE WAS ALOT OF COMPONENTS IN THERE AND WHY THEY WANTED IT TO GO TO THE SHOP. I LET THEM TAKE IT TO THE SHOP AND WHILE IT WAS THERE EVERY COUPLE OF DAYS THEY CALLED ME. AFTER A WEEK I GOT CONFUSED BECAUSE IT HSOULD TAKE THAT LONG I CALLED AND THEY EXPLAINED THE PART WAS ON BACK ORDER THEY EVEN EMAILED ME THE PARTS ORDER TICKET SO I KNEW THEY WASNT LIEING I HAVE HAD OTHER COMPANIES OUT TO MY HOUSE IN THE PAST THIS WAS THE MOST FRIENDLIST AND UNDERSTAND COMPANY HE EVEN GAVE ME A BREAK ON LABOR SO I THINK THEY ARE THE BEST.