RSS, LLC
Delaware,#2UPDATE Employee
Tue, April 09, 2013
Unfortunately,
you cannot please all the people all the time.
The agreed loading date was 3/27 as per the customers verbal and written request. On the loading date, 3/27, the customer called and wanted to know what time her shipment would be delivered in Panama. We explained to her that the loading date was 3/27 not the arrival date in Panama. She miscommunicated the shipping & receiving dates. The loading was completed as scheduled on 3/27 and the container arrived into port in Panama as scheduled on 4/5. There were no delays on our end.
In Panama, the
shipper did not supply the clearing agent with the necessary documentation,
such as her Visa, in order to obtain duty free entry. She was informed, in
writing, about all the documentation requirements months before her move date
(back in August of 2012). The $5000 she is mentioning is for taxes (on
many new items), port fees, and the customs examination (because her
documentation wasn't in order, Panama customs ordered an intensive exam).
RSS LLC did not
overcharge the customer by one penny. Customer was literally walked
through the entire process.