- Report: #460744
Complaint Review: Rudy Palma Owner Of Newspeed Automotive - Austin Texas
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Rudy Palma Owner Of Newspeed Automotive
6507 Shirley Ave Austin, 78752 Texas, U.S.A.
Phone:
512-454-2499
Web:
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Rudy Palma - Newspeed Automotive Lost part and refused to replace. Attempted to replace with wrong part hoping we would not notice. Austin Texas
The skid plate on my 1999 VW Beetle was damaged and needed to be re-attached. I left my vehicle with him for a week to have some routine maintenence completed and had asked him to re-attach the skid plate. When I picked up my vehicle the skid plate was not re-attached. In fact the skid plate was gone and Rudy had forgotten about re-attaching the plate all together. After questioning Rudy about the missing skid plate he said give him a few days to look around the shop and see if he could find it. He never found the skid plate and he agreed to find one and attach it for me. After picking up the car for the second time I realized that the skid plate he put on was for a different model and did not come close to covering important belts and other parts of the engine. After explaining to Rudy that I was not satisfied with his replacement he offered to let me to purchase the correct part and he would attach it for me at no cost. He wanted for me to buy the part that he lost in the first place. He failed to understand why he should have to replace the part and all he offered was for me to come out of pocket and buy the correct skid plate and he would put it on for me.
Over the past 6 months I have paid Newspeed Automotive around $2000 for various repairs and I will not take any vehicle there again.
Bob
Grover Ave, Texas
U.S.A.
Over the past 6 months I have paid Newspeed Automotive around $2000 for various repairs and I will not take any vehicle there again.
Bob
Grover Ave, Texas
U.S.A.
1 Updates & Rebuttals
Rudy
Austin,Texas,
United States
Skid Plate on your 1999 Beetle !!!
#2REBUTTAL Owner of company
Sat, April 07, 2018
I thought about responding to this report many times but I never really want it to because I think there a few many negative/personal details about this entire cituation, First to all I will like to tell you that a car you have to do maintenance on a regular basis if you don’t do maintenance you’re vehicle will fail apart !! I had help you with your transmission problems repaired the problem for you at a reasonable price to help you and to keep you on the road, a did a couple oil changes for you and also brought to your attention that your car needed front struts and that your skid plate had a few broken tabs and that your skid plate most likely felt off because of that problem and combined with your driving behavior but if you want to hold me responsible for that I think that’s your problem and I did try to help you putting a different skid plate but you had the same problem due to you lock of maintenance not performed to your vehicle as your wife explained to me at the time that you guys had no money because you had just purchased a new house in Pflugerville, do you remember when your wife broke down on the side of IH 35 I went over to help her she was crying on the side of the road I help her at no cost, and them this is how you re-pay for a favor ? Get a life !! I hope your financial situation it’s a lot better now and your doing all your maintenance on your new vehicle !! Have a nice day
