- Report: #1468732
Complaint Review: Safe Auto - Columbus Ohio
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Author Not Confirmed
Why?
Safe Auto
4 Easton Oval Columbus, 43219 Ohio, United States
Phone:
6148170269
Web:
https://www.safeauto.com/auto-insurance-claims
Categories:
Business Rating:
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Safe Auto There insured driver rear-ended me and they won't pay the full claim or provide rental coverage Columbus Ohio
On 11/9/2018 I was rear-ended as I was making a left turn into my doctor's office. I had to stop before making the left turn to avoid oncoming traffic and the driver behind me hit the right rear bumper of my car as I started to make the left turn. I called the police and they were not dispatching officers to the scene unless there was an injury. The other driver and I exchanged insurance information. His insurance company is Safe Auto. Approxiamtely one hour later I called Safe Auto to report the accident. They gave me the name and phone number of a claims adjuster that they said would inspect my car and give an estimate on the damage.
I took a printed accident report to the HQ of the police department on 11/12/2018. On 11/16/20187 I had not received a call from Safe Auto and they said the accident report was not filed yet by the police department and was still being investigated. 5 days later there was still no call back from Safe Auto so I called the claims rep directly and another rep in that department said that they were not sending a rep to estimate the damage and I was told that I needed to download their app once they sent an invitation to me and I would complete the information there and take the pictures myself and download them via the app.
One week later still no call back from Safe Auto but I received an estimate letter in the mail dated 11/19/2018 for an estimate of $562.44 which I knew would not cover the cost of replacing the bumper because it had just been replaced 6 months prior. Over the next week I placed numerous additional calls, left voice messages but received no responses. I received a check in the mail dated 11/21/2018 for $562.44. They were expecting me just to cash the check and consider the claim closed without providing the full cost of the replacement of my bumper or rental car coverage while my car was being repaired.
I am now retaining and attorney for the full cost of damages to my car, rental coverage, and compensatory damages for aggravation of a medical condition for which I had been seeing a doctor for on the very same morning that the other driver rear-ended me. As of 12/3/2018, I have not received a call back from Safe Auto and my car is still not repaired. I refuse to file a claim through my insurance company because I will have to pay the deductible and my rates will increase due to no fault of mine.
How can an insurance company get away with this? Safe Auto agreed their driver was at fault, sent me a check but are not willing to fully compensate me for the damages to my car and the cost of transportation while my car is being repaired?
2 Updates & Rebuttals
Ted
Columbus,Ohio,
United States
Already spoke to my insurance company
#2Author of original report
Wed, December 05, 2018
I already spoke with my insurance company. The only way they will intervene is if I pay my deductible and they will pursue his insurance company for the remainder of the repairs and yes my premiums do go up as a result of having to file a claim regardless of who is at fault. They will not interven otherwise. Already pursued that route and that's why this whole situation is absurd. I had no fault whatsoever. The accident report states as such, the other driver finally received a citation, yet, I have to file a claim with my insurance company, they will not reimburse the deductible I pay and it solely up to ME to recover that money. They will only try toi recover from his insurance company what it costs them for the remainder of the damages. I am BEYOND pissed off.
The Dog
United StatesWRONG!!!
#3Consumer Comment
Wed, December 05, 2018
You turn this over to your insurance company! If it is his fault, his insurance company pays for everything. That's what you pay premiums for! His insurance company couldn't care less about you. Their purpose is to get by as cheaply as possible and if they perceive you are going to play door mat, then that's what they will do. They don't raise rates or cancel for collisions you do not cause!
