- Report: #1246895
Complaint Review: safecart - Internet
-
Author Not Confirmed
Why?
safecart
Internet, USA
Phone:
1855-7716440
Web:
www.safecart.com
Categories:
Business Rating:
(0)
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safecart internet company Safecart was paid to simply install some drivers, then downloaded some fake spyware and said i had major problems and tried to scam me Internet
i had a driver issue with my labtop and i seen an ad for driver support, which was Safecart, so i ran this program and it said that i hads 20 drivers that needed updated so i used paypal and purchased one year of driver downloads and installs. So when i began to try and do what was said it wouldnt work right , the drivers would not install. There was a phone number (1855-771-6440) for customer support and it said it was free and they would install free of charge. Of course when i called they said they had to remotely access my computer so i let them.
The so called Tech began to try and install these drivers but he was all over the place on my labtop, saying he was checkiung for this and checking for that. He also installed some anti virus scan and i said why beause i already have eset which i pay for and to just do the drivers. I repeatedly told him to just do the drivers and he kept saying but what about this and what about that. After about 45 minutes there was a total of 3 drivers installed of which i already had downloaded. He also nsaid the program found like 19 issues that had to be fixed.
He then said i had to restart my computer but first he had to switch me over to another Tech, i said "no" lets just restart it first to see if it worked, he refused and said he had to switch me to another Tech. So this next Tech began to tell me how messed up my labtop was and he had to fix some temp files and showed me some prefetch files and said only a level 3 tech can clear these files and it was gonna cost me extra. I began to snap out and said i aint paying nothing extra and back and forth we went , i told him like 3 times to stop and he kept doing doing things on the labtop real fast untill he just finally hung up leaving my labtop the way it was unfinished and still in safemode which i had no clue how to get out of.
So i clicked the end session when i finnally found it because thay had that window minimized. So out of the so called 20 drivers that i supposedly needed only 3 drivers got installed.
P.S. I don't know if this has anything to do with it but i have eset anti theft protection and with that eset reccomends that you put in a phantom account so if my labtop get stolen and the thief tries to access it , because it has no password, thye can trace the computer. Well the next day i get an email from eset saying there was suspioucious behavior on my computer and that someone has accessed my phantom account. I HAVE NEVER SINCE I PUT THAT ACCOUNT THERE , ACCESSED THAT ACCOUNT. So you tell me.
1 Updates & Rebuttals
Customer Service
Victoria,British Columbia,
Canada
SafeCart Customer Service
#2UPDATE Employee
Tue, August 11, 2015
Hello, SafeCart is one of the Internet's leading payment processing services. We are sorry to hear of any problems you have encountered with your transaction/purchase, and please understand that we do take your complaint seriously. In regards to your complaint, please contact us at SafeCart, and we will be more than happy to assist you. You can reach our customer service at 1-855-432-0727 (M-F 6am to 5pm PST) or through email at [email protected]. Warm regards, Jennifer SafeCart Customer Service , SafeCart.com
