- Report: #886225
Complaint Review: Safecart.com - Internet
Reported By:
Robert -
Oneonta, New York, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
Safecart.com
Internet, United States of America
Phone:
Web:
www.safecart.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Safecart.com driverutilities.com deceptive and theft of funds for unwanted software hidden in their download, Internet
This company advertised system driver locater and installation software. Upon starting installation it started loading unwanted NORTON products and was actually looking to sell additional software. T hey offered no means to stop the program so in order to stop it I turned off the computer. I immediately called the phone number listed for support and after a one hour wait on hold I was told to send an email and a refund would be processed within 7 days.
I then received an email from driverutilities@driversupport .com They sent a disclaimer trying to avoid paying my refund.
Obviously a scam . Look at their web page 3o day free trial ??? In any event they continue to send emails to avoid the cancellation In addition I have now discovered they double billed me for the software. After speaking to the phone rep I immediately erased the programs from my system but I have no way to know if they installed any spy ware or malicious programs.
I then received an email from driverutilities@driversupport .com They sent a disclaimer trying to avoid paying my refund.
Obviously a scam . Look at their web page 3o day free trial ??? In any event they continue to send emails to avoid the cancellation In addition I have now discovered they double billed me for the software. After speaking to the phone rep I immediately erased the programs from my system but I have no way to know if they installed any spy ware or malicious programs.
2 Updates & Rebuttals
Robert
Oneonta,New York,
United States of America
payment is being refunded
#2Author of original report
Tue, May 22, 2012
Update. I contacted their "processing " contractor SafeCart and they say they are now removing the charge and that there will not be a balance due. Not sure what did this but thank you for providing an outlet to apply pressure.
Of course , I am sure the poor and irresponsible business practices will continue.
CustomerSupport
British Columbia,Canada
SafeCart Charge
#3UPDATE Employee
Tue, May 22, 2012
Hello,
We are sorry to hear of your experience with this purchase. We also take you complaint very seriously. Please contact us directly by calling 1-855-432-0727 M-F 6am to 5pm Sat-Sun 8am to 4pm PST or email us at [email protected] so we can assist you with this charge and help you receive the refund you have been waiting for.
We look forward in hearing from you.
Kind regards,
Kristy
SafeCart Customer Support
www.safecart.com
