- Report: #1314092
Complaint Review: Salesforce - San Francisco California
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Author Not Confirmed
Why?
Salesforce
One Market Suite 300 San Francisco, 94105 California, USA
Phone:
1-800-667-6389 or 415-90
Web:
www.salesforceiq.com
Categories:
Business Rating:
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Salesforce, SalesforceIQ product Absolutely User Unfriendly, sole focus of company is sale of their product, Lies and Promises to get you to BUY. San Francisco California
Beware of high-pressure sales tactics by women that act like your friend and tag-team you until they "have to meet their monthly sales quota", and force you to sign. Your trial time is up, they make endless promises about being able to get you set up and running, that this will be a huge benefit to your business, and on and on... Mostly, it's the false friendships that bother me.
Completely empty promises are made and then they don't even answer their emails when you have questions, much less answer their phone. The help section ALWAYS references completely irrelevant articles. I sent three questions to the Support department through their Submit a Ticket link, only to have them say that they never even got them. Of course, there is no record in my SalesforceIQ program of questions submitted -- naturally.
I'm 2 months into my contract, I've finally been able to activite the 2nd user which I've been paying for, but the initial import of my first 36 candidates -- which THEY did -- is still set up incorrectly. Nothing is "intuitive" or "user-friendly". If I had the ability, I'd give examples here.
The woman they assigned to me to do my initial import did it WRONG the first time, so everyone was alphabetized by First Name. She thought that was fine. This is their Expert.
Request of a prorated cancellation of my contract was replied to by Natalia that it wasn't possible. She cited that they spent an unusual amount of time with me already..... absolutely correct. They did everything possible to keep in touch with me until they talked me into signing. I'm certain that she has sales quotas and couldn't care less about the people she is taking money from.
If this was such a good product, they wouldn't need a year's payment IN ADVANCE and offer NO REFUND.
