- Report: #1480970
Complaint Review: Samsunf Electronics - Florida
Reported By:
Elisabeth -
Crystal River, Florida, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
Samsunf Electronics
Florida, United States
Phone:
1800samsung
Web:
Www.samsung.com
Categories:
Business Rating:
(0)
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Samsunf Electronics Refuses to honor warranty, Florida
My t.v. that I purchased in August of 2018 went 1/4 dark. Called to have it warrantied, they set me up with an appointment for a tech to come fix it (out of gainesville), great.. fine. CALLED TUESDAY. That was last friday the appointment was scheduled for. Halfway through the show time we havent even gotten a call. We call the company they set the appointment with. THEY NEVER SET THE APPOINTMENT. We call back and they give us another number to call a different company. We set the appointment.. they cant make it out until tuesday. (Which is a week from when my tv went out). We explain the situation to them so they ask us whats going on and basically say the vertical led went out and they're going to order the part to expedite it. Great. So then (at the end of the given time frame) we get an email saying samsung canceled the ticket. We call the company and call samsung and they start a new ticket. ( apparently a big misunderstanding as is everything with this terrible company, because not one of them can do their job right!!! So now with it being a holiday weekend I was looking at another week or so before someone even comes out to my house. I have repeatedly called and not recieved a call back. I have spent six hours on the phone with this company and they never call back. I spent over two hours on hold with them that night. They said it had to be 14 days (which was tuesday may 28th) before they offer replacement or refund. I explained with the holiday weekend the tech company already said it would be another 7-10 days. Last night (@9:30) they had no way to verify so the case manager JEFF said he would put a note in the system and have someone follow up with the service company tland give me a call first thing this morning. By three in the afternoon surprise, surprise I was never called. I call in and get the usual lip service from them. I tell them to read the notes, the lady apologizes again and transfers me for a 3 hour and 47 minute wait time. No one has attempted to make an appointment for me, no attempt to contact me, I have had to force this every step of the way and they are stonewalling all the way around. I want results. I finally got an exchange authorized. We are going into week 5, and they cant even provide me a tracking number (which today on my third weekly call they tell me should have been sent out June 5th so they will look into it). They transfer me to the USSI number who says unable to locate my ticket number and hangs up on me. They are a terrible company, you can never get the same person twice and they never privide any real anwsers. They wont even give the shipping companys phone number. All I've gotten is that its KLSV and excuse after excuse!! They just keep putting me off nad I know I'm not the only one.
