- Report: #1256798
Complaint Review: Samsung - Nationwide
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Samsung
Nationwide, USA
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Samsung Fridges that don't work Nationwide Nationwide
This is in regards to ticket number # 2138229666. The fridge broke down completely – all the food in the freezer defrosted and was at room temperature followed by loss of cooling in the fridge. Fridge was one year and 5 months old. We contacted Samsung who proceeded to tell us that if the issue is with the compressor it is under warranty for ten years and would be repaired. When representative was questioned why a new appliance would completely break down, it would appear that there is something very wrong with this unit, Representative stated that they would attempt to fix the problem, if technician stops by three times and cannot repair the unit, a new unit would be provided.
First contact with company August 26th – essentially referred to third party for repairs as stated above. Contact made with repair company August 26th. Repair technician stops by first time August 28th – no Freon, cannot tell us where it went. Possible leak but not clear on the underlying issue. Repair technician stops by second time Sept 1st – we were told to install something that would help them figure out weather it was a Freon leak or obstruction in flow. Told by repair company that would stop by Sept 8th again – husband took a day off work. Sept 8th they informed us that they would not be coming after all, would stop by next day. Sept 9th Repair technician stops by the third time – Freon replenished, still no explanation why it was not there at all. I had requested that they place in writing where the issue was in the first place, they however did not do that. The paper left at the house simply states – no leak.
The fridge started cooling after the Freon was replenished, but is making the exact same VERY loud rattling noise when the compressor kicks in as it did before it broke down completely. So clearly the underlying defect was never fixed, they just pumped it with freon and called it a day. We were told by the company that we are welcome to open a ticket and have them stop by for the 4th time. Now verything in the freezer has defrosted again. I am not taking any more days off work to have these people come and jerk us around.
Samsung knows there is a problem and there have been enough people with failed units that there are two class action law suits against the company. This is a serious health hazard since the display shows the temp the freezer/ fridge of what it should be and not what it actually is, so food is rotting in the fridge and you don't even know about it. That not considering the fact that you just paid 3K for something that worked for one year. There really needs to be a new story about this - since pregnant people and babies and anyone with impaired immune system can die for food poising due to poorly refridgerated foods. its a health hazard and I will make sure that as many people as I can reach know about this proble
