- Report: #1505673
Complaint Review: Samsung - Ridgefield New Jersey
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Author Confirmed
Why?
Samsung
105 Challenger Road Ridgefield, 07660 New Jersey, United States
Phone:
201-229-4000
Web:
Samsung.com
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Samsung 50% E-Coupon for purchase of new refrigerator Ridgefield New Jersey
Good morning Mr. Steve Kim:
I have been trying to get an issue resolved regarding my refrigerator since October 2020. Samsung sent repairmen out several times to attempt to repair the ice maker on my refrigerator to no available. It was deemed not repairable and was told on January 15th I would receive a 50% off coupon to purchase another refrigerator on samsung.com. After spending hours upon hours on the phone with customer service and case management, I have been given the run around every time I call. Listed below are the many dates I’ve called in to try to resolve this issue:
Jan 15, 16, 18, 19, 21, 22, 25, 26, 30,
Feb. 1, 8, 10, 12 , 15, 26,
March 3
Also, listed below are some of the notes I’ve taken on some of the calls and still no e-coupon:
Feb 8th
New request initiated to get 50% off coupon issued
New Ticket #5126799209
24-48 hours for coupon
Feb 10th
On hold for 28 minutes, got disconnected
Called back, trying to get coupon to me today
Told case escalated again for the about 10th time and have to wait two more days
Transferred to supervisor Gerritt, said will call with coupon on Friday at 2pm.
Feb. 12th
Called Gerritt, said he escalated to case management department, told it’s been escalated many times before, assured me to they would definitely get me the coupon because case has been escalated.
Spoke to Angel
Said ticket was submitted Jan 15
System error shows, coupon was not submitted successfully
Submitting my info to the specialty assignments Dept. Review the info they fix errors
- Error is submitted coupon to me, supervisor says it is a system error on Samsung end.
- Said attempts to send coupon to me were on-Jan 15, Feb 1st, Feb 8th
- Reassigning to a higher in the specialty assignments Dept. Waiting to be provided a line so someone in that case management Dept can speak to me.
Transferred me to Belsom-Manager(on phone for 1:42 mins)
Case management assign to 50% coupon department (bank) did not process it. Case management has no idea why.
Special assignment needs to go back to speak to 50 coupon Dept.
Feb 15th
Case mgmt Dept (Mary) Called to create new ticket number so they can get coupon code
Ticket #2244408799
Wait until 24-72 hours
Will call bet. 10-10:30am on 2/18 to see if I’ve received coupon code
Never called
Feb 26th
Spoke to Gene ID #1018 case management
Ask for receipt again, sent twice said he received
Said ERN # was missing, corrected and he inputted
Should receive e-coupon 24-48 hours
Exchange and refund
March 3rd Just called and was switched to case management and in the middle of speaking to a rep was re-routed back to the automated system!
IS THERE ANYTHING THAT YOU CAN DO AS THE PRESIDENT TO HELP ME GET MY E-COUPON SO I CAN PURCHASE ANOTHER REFRIGERATOR?????
Please feel free to contact me if need be. Sheronn Fox 804-519-2986
Sent from my iPad
