- Report: #1480427
Complaint Review: Samsung -
Reported By:
Regina -
SAINT AUGUSTINE, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Samsung
United States
Web:
https://www.samsung.com/us/
Categories:
Business Rating:
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Samsung Lemon Refrigerator/hazard/does not work
We purchased a Samsung 4 French Door refrigerator on 7/12/17 have had nothing but problems with the ice maker for over a year, Now less then two years later it won't stop beeping, we can't adjust the temp of the pull out draw, the ice maker leaks all down the front of the unit on to the floor and the little ice that it does make after we defrost it ever week is slushing, when you open the fridge you can hear a sizzling sound like water falling onto something hot like a motor.
The ice maker has a class action lawsuit on multiple models (as in like over 20). The service company won't come out to fix any of the repairs until the part to the ice maker is available and it is on back order with no ETA when it will be available. Now that being said the companies "temporary" solutions to the beeping was to turn the temp in the freezer down to -8 and the fridge part down to 34 which is fine and worked to stop the beeping for about 2 days and has over worked the units compressor to the point that it has a constant humm and buzzing which i am sure is going to cause the whole unit to go out.
This unit price was $2100.00 and we are going to get less then a two years out of it. On one of the calls the reprepresentative said that we qualified for a replacement unit and would get a call back in 24 hours when we did not i called them back now we are told that reprepresentative mis-spoke and that they would not replace the unit as promised. Was even told that if that exact model was not available they would replace with the next model up and that if my food went bad due to the unit totally going out that we would be compensated for that as well and he gave us instructions on how to due that.
Now the company is not honoring their agreement to replace the unit. This refrigerator is a lemon and based on other information found on the internet all the Samsung refrigerators are junk i will never buy another product from them.
