- Report: #1466986
Complaint Review: Samsung -
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Author Confirmed
Why?
Samsung
United States
Web:
Samsung.com/us
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Samsung Poorly engineered and very expensive Samsung refrigerator with poor customer service
Purchased a Samsung french door refrigerator ($2,300) in late 2016 from Home Depot. From the beginning the ice maker would become encased in ice and stop working every 6-8 weeks. Had to chip away at the ice around the ice maker for it to start working again.
Searched the web for this problem and pparently this is a very common problem with this model. Contacted Samsung and was told service would cost me as it was out of warranty.
Tried turning refrigerator off for a few hours to defrost ice and then it would work again for a few weeks. Now the ice maker and stopped working altogether.
Called Samsung again and they refused service. This is a verery poorly engineered and very expensive product to have customer service denied.
Model RF23HCEDBWW
