- Report: #1340633
Complaint Review: Satin Youth - Internet
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Author Confirmed
Why?
Satin Youth
Internet, USA
Phone:
8553375679
Web:
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Satin Youth Divine Skin Solution, Satin Youth Cream Credit card charged for product I didn't agree to, only bought a "sample".Promised a refund, and never received it! Internet
I saw an online article (on Facebook) for Satin Youth skin cream. Being a woman of a certain age, my interest was piqued and I ordered a trial sample of two products. I was charged around $14.00 for shipping and handling of both products. I received them in a few days and tried them. I was allergic to them and could not use them. Since I ordered what I thought was a sample, I stopped using the products and thought I made a $14.00 mistake, not a big deal. Two weeks later, a $99.00 charge was on my credit card. I immediately contacted Satin Youth's cutomer service line (855-337-5679) to stop payment and to stop the subscription that I was unaware of. I demanded a refund since I am allergic to the product. I was told that I didn't cancel within 14 days of ordering. After the operator I spoke to checked with her supervisor, I was told I would receive a credit to my account of $49.97, half of the amount I was originally charged. In my initial ordering process, I didn't see that I was enrolling in a subscription for this product. Everything involved with Satin Youth is very deceptive. I have received emails stating that the credit would appear in my account within 5-15 business days. I canceled the subscription on October 23. I have yet to receive that credit. When I call their customer service line, I am sure it's a call center, and they are just following a script. What a total ripoff!!!!I feel like such a sucker for falling for this. The charge of $99.00 is a large percentage of my very small Social Security check. I don't want to see other people get sucked into this fraudulent operation. I have just placed my 4th call, on November 30, to their customer service line and was told the same line of baloney, that I would receive the refund to my account in 7-10 business days. I am sure that I will never receive that refund, but I am going to keep bugging them.
Susan
Oro Valley, AZ
