Debra
CHICAGO,#2Consumer Comment
Tue, February 07, 2006
After a couple of years, the business partner of Sausalito Design had contacted me to apologize for the actions that were taken place back into 2004 to resolve the situation. He indicated to me that the situation was handled unprofessional. We were able to resolve all issues pertaining to this complaint. I wish to say I would certainly do business with this company in the future. Be assured this is a really reliable company.
Debra
CHICAGO,#3Consumer Comment
Tue, February 07, 2006
After a couple of years, the business partner of Sausalito Design had contacted me to apologize for the actions that were taken place back into 2004 to resolve the situation. He indicated to me that the situation was handled unprofessional. We were able to resolve all issues pertaining to this complaint. I wish to say I would certainly do business with this company in the future. Be assured this is a really reliable company.
Debra
CHICAGO,#4Consumer Comment
Tue, February 07, 2006
After a couple of years, the business partner of Sausalito Design had contacted me to apologize for the actions that were taken place back into 2004 to resolve the situation. He indicated to me that the situation was handled unprofessional. We were able to resolve all issues pertaining to this complaint. I wish to say I would certainly do business with this company in the future. Be assured this is a really reliable company.
Debra
CHICAGO,#5Consumer Comment
Tue, February 07, 2006
After a couple of years, the business partner of Sausalito Design had contacted me to apologize for the actions that were taken place back into 2004 to resolve the situation. He indicated to me that the situation was handled unprofessional. We were able to resolve all issues pertaining to this complaint. I wish to say I would certainly do business with this company in the future. Be assured this is a really reliable company.
Cory
San Antonio,#6Consumer Comment
Wed, September 08, 2004
Went To Sausalito's web site. On it, it says their warranty is for for breakage. They say that their silver bracelets are sterling(.925%), are varnished, and when the varnish wears off the bracelet will tarnish. On their web site, it says to remove tarnish, a polishing cloth or some other method must be used. As for replacing the bracelet, there is nothing faulty with the bracelet. If they gave you a new one the same thing would happen over again. As for giving you your money back, it's kind of like buying a new car. You have trouble with that car. You take it back to another dealer and say"I want my money back." Why should the second dealer have to take the loss when the first dealer made the profit?
Debra
Chicago,#7Consumer Comment
Wed, September 08, 2004
If you go into the website for Sausalito, www.sausalitodesign.com, you will see why the advertised jewelry reassured me in purchasing the bracelet. Don't advertise if you can not back up the merchandise or replace it.
Cory
San Antonio,#8Consumer Comment
Tue, September 07, 2004
There are several things wrong with your post. Silver jewelry is made of sterling silver which is .925% silver. The other can be brass, copper, nickel or whatever. All silver will tarnish. When you buy it at the store the jewelery is usually chrome plated, rhodium plated or clear varnished so it looks nice when you buy it. As the plating wears off the silver tarnishes as silver does. Now I know you aren't happy with a bracelet made by Sausalito. Sausalito has no control over what the salesperson says. They don't even know what the saleperson told you. The part that gets me is you paid your money to that company. If you aren't satisfied with the bracelet deal with that company. They are the ones who got your money. I deal with people who go on vacations all the time and buy jewelry and when their merchandise fails to live up to their standards there is not anyone to be held accountable that they can reach. See it all the time.