Complaint Review: Savology / Support Squad Universal Protection Program - Ft. Lauderdale Florida

This business is an utter scam. They should be brought up on fraud charges and shut down. In August of 2011, googled "charter communications" and was unknowingly directed to a company called Savology. Believing that I was dealing directly with Charter, I listened to the special offer the salesman was pitching for a free Modem/Router after mail in rebate. It sounded like a decent offer, but they needed to charge the cost of the modem/router to my card and then would mail a check out afterwards.

I agreed to accept the offer and scheduled an appointment to have the technician come out to set up my internet. Everything went fine, I saved all of the paperwork and on August 19, 2011 I mailed in the rebate. Their rebate form stated "Allow up to four weeks for your reimbursement check to arrive. " No problem. I waited and waited for my rebate check and finally in October called Charter. I explained the situation to them and they told me I needed to contact Savology since they were the company who I made the agreement with.

That did catch me by surprise as I thought I had made this agreement with Charter. Still, I have owned and operated my own businesses for more than 20 years and I do a lot of work through distributors. So, I thought, this is probably a something similar to what I do and didn't spend too much time thinking about it beyond that. At any rate, I did what the Charter man suggested and called Savology. I was greeted by a recording that eventually offered me option # 4 to check the status of my rebate.

I listened to the message and now it was telling me that it could take up to 14 weeks from the date that the rebate was filed. So, I thought to myself, that's not a problem. I don't have to have the money right now as long as I get it eventually. So, I set up a reminder in my computer for 2 weeks after the 14 week mark. On January 13, 2011, I got my reminder. So, I called Savology to see what had happened to my rebate and spoke to Bryan.

Bryan claimed that they had not received my rebate in the mail and wondered if I had copies. Of course, I did and he asked me to fax him all 10 pages. He said if I could get them right over to him he could probably expedite the rebate for me and get the checks out in 3 to 4 weeks. Reluctantly, I agreed and we hung up. It too 4 attempts to get this fax to go through to them, but it finally went. So, I set up a new  reminder in my computer for February 3, 2012 and when I hadn't seen or heard anything from Savology I called them. This time I spoke with Antonio Employee # 17453.

I went through the entire saga with him only to find out that they still "allegedly" did not have any record of my rebate being filed. He asked me if I had copies and if I could fax them to  him. He promised that he would put his full attention to pushing this rebate through quickly. At this point I was beginning to get frustrated, but I agreed. Once again, it took 4 attempts to get this fax to go through. Could that possibly be a coincidence.  On March 5, 2012 I decided to contact Savology again to see what the status of my rebate was.

This time I spoke to Edwyn. He put me on hold for almost 2 minutes and finally came back to tell me that the paperwork had been received on February 5 and that I would get my rebate in 10 - 16 weeks. I am not joking. I could not believe that a business that Charter Communications is in partnership with could engage in such fraudulent behavior. At this point, I have written this off as theft in my mind. Since, I bought two of the modem/router sets, the total rebate would have been for $259.70. I hope that someone in an authority position happens to read this and opens an investigation on them. Plain and simple they are a criminal organization.