- Report: #1067502
Complaint Review: Scott Williamson - Internet Select State/Province
Reported By:
smwilliamson -
Rehoboth, Massachusetts,
Submitted:
Updated:
-
Author Not Confirmed
Why?
Scott Williamson
Internet, Select State/Province, USA
Phone:
1-323-860-9200
Web:
eFax.com
Categories:
Business Rating:
(0)
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Scott Williamson Seeks Credit Card Info, Fishing for Credit Card Inforamtion Internet California
7/16/ 2013: 4:28 pm Received a call from 323-860-9200 j2 Global®, Inc, the parent company of eFax
Caller: Hi this is (didn't catch name) from eFax, the worlds best ONLINE fax machine system....
Me: I hung up.
1 minute later...
Caller: Hi this is (didn't catch name) from eFax, the worlds best ONLINE fax machine system, I just called you and we got disconnected. I'm trying to sort out a billing issue with your service. We recently tried to charge your credit card but it wouldn't go through.
Me: Really? (I have never had service with this company that I can recall)
Me: Well I'd like to clear it up then.
Caller: Ok I will transfer you.
Transfered to a girl named Lindsay
Lindsay: Hi can I help you?
Me: I explain that I was called and want to clear up whatever the issue is.
Lindsay: I need your fax number or your credit card number.
Me: I have no idea what my fax number would be cause I cannot remember ever using the service.
Lindsay: I can look up by email too.
Me: I really do not want to give out my emails...I have many of them and don't feel comfortable giving all of those out. Can you look up by my name?
Lindsay: No. Fax number, email or credit card number only.
ME: How about my phone number? You folks called me first.
Lindsay: No I cannot look up phone number, besides we are an inbound call center and cannot call out.
Me: So what do we do?
Lindsay: Well, if you have service with us and you do not cancel the service you are going to be billed monthly, if you do not pay those bills then we may need to go to collections or court to get paid for our services. I would suggest giving me all of your email address or a credit card number and I'll find the issue and resolve it.
Me: I have 6 credit cards and 4 debit cards. I have no idea which one would be assocaited with this service.
Lindsay: Give me all of the numbers and I will enter them all in to my system and we can find your account that way.
Me: I want to speak to a supervisor
Lindsay: That's not going to do any good. They need the same info as me.
Me: Lindsay, what is your last name?
Lindsay: I don't give that out.
Me: I'm going to report you guys to the Attorney General if I continued to be harrassed.
Lindsay: We are not harrassing you. We attempting to collect money for a service that you willingly signed up for and are now refusing to be cooperative about...
Me: I'm willing to give you my name, my address, and my contact number. Surely, if I owe you money, you can look up my account so we can get to the bottom of things?
Lindsay:No, I need email or credit card info.
Me: Or a fax number?
Lindsay: Right. But you said that you don't have a fax number?
Me: Correct, what did you say your last name was again...?
Lindsay: I don't give that out.
Me: What is your direct line to speak with you again?
Lindsay: I do not have a direct line and am one of many people here named Lindsay.
ME: I want to talk to your supervisor.
Lindsay: He is not in today?
ME: When will he call me?
Lindsay: Within 7 days.
ME: Do you feel like we accomplished anything?
Lindsay: That's up to you, you're the one that is withholding information from me.
ME: Do you feel like you have done everything in your power to help resolve the situation?
Lindsay: I am here to help you. But you are not helping me help you.
Me: Goodbye.
