- Report: #1276567
Complaint Review: ScubaPro - Nationwide
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ScubaPro
Nationwide, USA
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Web:
http://www.scubapro.com/en-US/USA/home.aspx
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ScubaPro cannot be trusted! ScubaPro could not care less about product support. Nationwide
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ScubaPro quietly issued a recall on certain dive computers. If caring individuals hadn't bothered to put this information on scubadiving forums, we owners may not have ever known about it. ScubaPro exacerbates the situation with extremely poor, non-responsive support in this recall.
Scuba diving computers are a Life-Support item. They are also very expensive, so people normally have just one. A recall - especially a non-responsive one, means people are deprived of their life-support device and may have a vacation pending that would require its use.
The recall information is here: http://www.scubapro.com/en-US/USA/galileo-sol-luna-recall.aspx
If one downloads the recall form, it states:
"Please complete the following form and include it with each return you make of the recalled product. If you have
questions, you can contact SCUBAPRO Technical Service at 800-‐790-‐3757 between 8:00 AM until 5:00 PM Pacific
Time, Monday through Friday, or visit the Company’s website at www.scubapro.com and click on “Galileo Recall”
for more information."
Today is Monday, 2015 Dec 28. I called at 0808 PST. I have been on hold for TWO HOURS, with *one* call ahead of me.
While I salute UWATEC, the actual designers of the computers, ScubaPro has done nothing since acquiring the dive computers. They don't care about their customers, as evidenced by their out-of-the-blue cancellation of parts-for-life for their breathing regulators . . . and now as evidenced by their failure to man their own "hotline" (HA!).
Furthermore, you cannot find an email address (you can only fill out their form online), nor can you find phone numbers nor mailing addresses. ScubaPro has carefully insulated itself from its customers.
You cannot trust them to support the gear you guy from them, so I strongly recommend that you do not. The support failure has only gotten worse since Johnson Outdoors aquired ScubaPro.
