- Report: #164234
Complaint Review: Search For Talent - Casting Talent Network - South San Francisco California
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Search For Talent - Casting Talent Network
400 Oyster Point Blvd. South San Francisco, 94080 California, U.S.A.
Phone:
650-267-7266
Web:
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Search For Talent - Casting Talent Network Fraudulent charges, dishonest unethical practice, scam artists, liars, crooks, thieves South San Francisco California
A few days ago, I found an interesting website that advertised a service for extras casting in my area. I called the number and a woman instantly set up my account and told me that I could access the site as early as 12:00 AM the next morning and view the openings.
She then mentioned that I have a 14 day trial period in which to review the service and I could cancel at any time. She said she needed my credit card number in case I incurred any time after the trial period. I asked her again, "will I incur any charges at this point?" She answered with a NO.
After I read the number to her (stupid me) she informed me that it had been "processed". I asked what she meant. Oh you know, the $59 for the 14 day trial. I informed her that she had told me an outright lie and had in effect stolen the money from me. She said I could call back after 12 PM the next day to cancel.
I called the next day listened to the whiny customer service rep (what an injustice to the title) beg me not to cancel. After I finally convinced him that I wanted to cancel immediately, he proceeded to do so and even gave me a cancellation confirmation number.
When I checked my credit card statement today, the $59 is posted on it with no mention of any cancellation or removal of charges. SO I picked up the phone and tried to call the company. The lady said there was nothing she could do and HUNG UP THE PHONE ON ME.
This company needs to be reported to the FTC. I am tired of the worn out trend of preying on actor and model hopefuls. There should be an Enron-esque frogmarch of all these companies and send their operating officers to prison.
By the way, the Better Business Bureau lists 70 complaints against this company in the last 36 months and still lists them as having a satisfactory record with the Bureau. Who the hell's side are they on anyway?
Ben
New York, New York
U.S.A.
She then mentioned that I have a 14 day trial period in which to review the service and I could cancel at any time. She said she needed my credit card number in case I incurred any time after the trial period. I asked her again, "will I incur any charges at this point?" She answered with a NO.
After I read the number to her (stupid me) she informed me that it had been "processed". I asked what she meant. Oh you know, the $59 for the 14 day trial. I informed her that she had told me an outright lie and had in effect stolen the money from me. She said I could call back after 12 PM the next day to cancel.
I called the next day listened to the whiny customer service rep (what an injustice to the title) beg me not to cancel. After I finally convinced him that I wanted to cancel immediately, he proceeded to do so and even gave me a cancellation confirmation number.
When I checked my credit card statement today, the $59 is posted on it with no mention of any cancellation or removal of charges. SO I picked up the phone and tried to call the company. The lady said there was nothing she could do and HUNG UP THE PHONE ON ME.
This company needs to be reported to the FTC. I am tired of the worn out trend of preying on actor and model hopefuls. There should be an Enron-esque frogmarch of all these companies and send their operating officers to prison.
By the way, the Better Business Bureau lists 70 complaints against this company in the last 36 months and still lists them as having a satisfactory record with the Bureau. Who the hell's side are they on anyway?
Ben
New York, New York
U.S.A.
4 Updates & Rebuttals
Igor
South San Francisco,California,
U.S.A.
Search for Talent is NOT a scam
#2REBUTTAL Owner of company
Fri, December 29, 2006
My name is Igor Reiant and I am the CEO of Search for Talent. I'd like to personally apologize for any problems you may have encountered with our service. We've worked with over a million clients in the last two years and have designed our sales and customer support procedures to accommodate every one of them. However, as with any company, problems and mix-ups do occur, and we do our utmost to solve them and prevent similar issues from happening in the future. We are not hiding anything. Members of Search for Talent have the ability to cancel online at any time and send questions through the site directly to Customer Support. If a client prefers to speak to the Customer Support Department by phone, our toll free phone number is provided during the initial sale and on the website. By calling 1-800-710-4210, you will be directly routed through to a real person who can answer questions, provide refunds and help you with any problems you may have. There are no phone prompts or mazes to go through, and wait time typically does not exceed three to five minutes. I apologize if you had an unpleasant experience with Customer Support, but know that such behavior is against company policy and we do correct it whenever it occurs. Search for Talent is constantly working to improve our Customer Support Department, Sales Department and our website as a whole. We post thousands of new casting calls every week for people working to break into the entertainment industry. Search for Talent has also signed up hundreds of Casting Directors and Photographers who contact our members every day with upcoming opportunities. We are consistently growing and expanding, but it's not because we're a scam ? it's because Search for Talent works. Thank you Sincerely, Igor Reiant CEO Search for Talent
Igor
South San Francisco,California,
U.S.A.
Search for Talent is NOT a scam
#3REBUTTAL Owner of company
Fri, December 29, 2006
My name is Igor Reiant and I am the CEO of Search for Talent. I'd like to personally apologize for any problems you may have encountered with our service. We've worked with over a million clients in the last two years and have designed our sales and customer support procedures to accommodate every one of them. However, as with any company, problems and mix-ups do occur, and we do our utmost to solve them and prevent similar issues from happening in the future. We are not hiding anything. Members of Search for Talent have the ability to cancel online at any time and send questions through the site directly to Customer Support. If a client prefers to speak to the Customer Support Department by phone, our toll free phone number is provided during the initial sale and on the website. By calling 1-800-710-4210, you will be directly routed through to a real person who can answer questions, provide refunds and help you with any problems you may have. There are no phone prompts or mazes to go through, and wait time typically does not exceed three to five minutes. I apologize if you had an unpleasant experience with Customer Support, but know that such behavior is against company policy and we do correct it whenever it occurs. Search for Talent is constantly working to improve our Customer Support Department, Sales Department and our website as a whole. We post thousands of new casting calls every week for people working to break into the entertainment industry. Search for Talent has also signed up hundreds of Casting Directors and Photographers who contact our members every day with upcoming opportunities. We are consistently growing and expanding, but it's not because we're a scam ? it's because Search for Talent works. Thank you Sincerely, Igor Reiant CEO Search for Talent
Igor
South San Francisco,California,
U.S.A.
Search for Talent is NOT a scam
#4REBUTTAL Owner of company
Fri, December 29, 2006
My name is Igor Reiant and I am the CEO of Search for Talent. I'd like to personally apologize for any problems you may have encountered with our service. We've worked with over a million clients in the last two years and have designed our sales and customer support procedures to accommodate every one of them. However, as with any company, problems and mix-ups do occur, and we do our utmost to solve them and prevent similar issues from happening in the future. We are not hiding anything. Members of Search for Talent have the ability to cancel online at any time and send questions through the site directly to Customer Support. If a client prefers to speak to the Customer Support Department by phone, our toll free phone number is provided during the initial sale and on the website. By calling 1-800-710-4210, you will be directly routed through to a real person who can answer questions, provide refunds and help you with any problems you may have. There are no phone prompts or mazes to go through, and wait time typically does not exceed three to five minutes. I apologize if you had an unpleasant experience with Customer Support, but know that such behavior is against company policy and we do correct it whenever it occurs. Search for Talent is constantly working to improve our Customer Support Department, Sales Department and our website as a whole. We post thousands of new casting calls every week for people working to break into the entertainment industry. Search for Talent has also signed up hundreds of Casting Directors and Photographers who contact our members every day with upcoming opportunities. We are consistently growing and expanding, but it's not because we're a scam ? it's because Search for Talent works. Thank you Sincerely, Igor Reiant CEO Search for Talent
Igor
South San Francisco,California,
U.S.A.
Search for Talent is NOT a scam
#5REBUTTAL Owner of company
Fri, December 29, 2006
My name is Igor Reiant and I am the CEO of Search for Talent. I'd like to personally apologize for any problems you may have encountered with our service. We've worked with over a million clients in the last two years and have designed our sales and customer support procedures to accommodate every one of them. However, as with any company, problems and mix-ups do occur, and we do our utmost to solve them and prevent similar issues from happening in the future. We are not hiding anything. Members of Search for Talent have the ability to cancel online at any time and send questions through the site directly to Customer Support. If a client prefers to speak to the Customer Support Department by phone, our toll free phone number is provided during the initial sale and on the website. By calling 1-800-710-4210, you will be directly routed through to a real person who can answer questions, provide refunds and help you with any problems you may have. There are no phone prompts or mazes to go through, and wait time typically does not exceed three to five minutes. I apologize if you had an unpleasant experience with Customer Support, but know that such behavior is against company policy and we do correct it whenever it occurs. Search for Talent is constantly working to improve our Customer Support Department, Sales Department and our website as a whole. We post thousands of new casting calls every week for people working to break into the entertainment industry. Search for Talent has also signed up hundreds of Casting Directors and Photographers who contact our members every day with upcoming opportunities. We are consistently growing and expanding, but it's not because we're a scam ? it's because Search for Talent works. Thank you Sincerely, Igor Reiant CEO Search for Talent
