- Report: #229742
Complaint Review: Sears Hardware - Quakertown Pennsylvania
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Sears Hardware
70 North West End Blvd. Quakertown, 18951 Pennsylvania, U.S.A.
Phone:
215-538 3590
Web:
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Sears Hardware Refused to honor "FULL UNLIMITED WARRANTY ON CRAFTSMAN MECHANICS' TOOLS" told me the sears had changed the warranty and would no longer replace tools. Told me that the printed warranty does not exist. However I still have the written warranty Quakertown Pennsylvania
I went to sears hardware in Quakertown, Pa. on January 10, 2006 to return some craftsman mechanics tools that failed to "give me complete satisfaction" as the warranty states. The people were quite rude and told me that the warranty is no longer in effect.
I asked when it had changed and the "lady" behind the counter informed me that it became void last year. I told them that I still have a copy of the full unlimited warranty on craftsman mechanics' tools that came with my 412 pc. mechanics tool set No. 33641. The "gentleman" told me that I do not have such a warranty because it never existed, basically calling me a liar.
I have attempted to contact the district manager to no avail. I did however talk to the Easton, Pa. Sears Hardware store to a gentleman named Dustin. He told me that if I bring my tools to his store he would be happy to exchange them.
I appreciate that, but that is not the point. Why should I be required to drive 35 miles to do something the local Sears hardware should do as a matter of policy. I have spent thousands of dollars on craftsman tools over the years in addition to home appliances and other merchandise I consider my self as a loyal customer, however it seems that in this case loyaly is a one way street.
Just last week I exchanged approximately $150.00 worth of hand tools with no questions asked and at the same store, however I dealt with a different person who was helpful and polite, unlike the ones I encountered today.
Joseph
blooming glen, Pennsylvania
U.S.A.
I asked when it had changed and the "lady" behind the counter informed me that it became void last year. I told them that I still have a copy of the full unlimited warranty on craftsman mechanics' tools that came with my 412 pc. mechanics tool set No. 33641. The "gentleman" told me that I do not have such a warranty because it never existed, basically calling me a liar.
I have attempted to contact the district manager to no avail. I did however talk to the Easton, Pa. Sears Hardware store to a gentleman named Dustin. He told me that if I bring my tools to his store he would be happy to exchange them.
I appreciate that, but that is not the point. Why should I be required to drive 35 miles to do something the local Sears hardware should do as a matter of policy. I have spent thousands of dollars on craftsman tools over the years in addition to home appliances and other merchandise I consider my self as a loyal customer, however it seems that in this case loyaly is a one way street.
Just last week I exchanged approximately $150.00 worth of hand tools with no questions asked and at the same store, however I dealt with a different person who was helpful and polite, unlike the ones I encountered today.
Joseph
blooming glen, Pennsylvania
U.S.A.
1 Updates & Rebuttals
Clueless
Jermyn,Pennsylvania,
U.S.A.
been there done that
#2Consumer Comment
Thu, January 11, 2007
i bought a craftsman pro box,which is warrantied for life,had the paperwork which came with the box,had 2 drawer slides break/wear out,went back to the store they told me i had to have the original sales slip when i purchased the box!i bought it back in 1999.i was told i had to buy them.they then did a trivail thing,they let me pick something off the shelf to make up for the shipping charge,wow,right.the total was $48 for the parts and shipping.only after i filed a report with the bbb,did i get the parts paid for,only this time,after that i would need the sales slip to get any warrantied parts.well,i promptly sold/traded the box to snap-on for a new one,which whoever owns the box has a full warranty on it. you might want to file a complaint with the better buisness bureau online and see where it gets you.
