Clueless
Jermyn,#2Consumer Comment
Thu, January 11, 2007
i bought a craftsman pro box,which is warrantied for life,had the paperwork which came with the box,had 2 drawer slides break/wear out,went back to the store they told me i had to have the original sales slip when i purchased the box!i bought it back in 1999.i was told i had to buy them.they then did a trivail thing,they let me pick something off the shelf to make up for the shipping charge,wow,right.the total was $48 for the parts and shipping.only after i filed a report with the bbb,did i get the parts paid for,only this time,after that i would need the sales slip to get any warrantied parts.well,i promptly sold/traded the box to snap-on for a new one,which whoever owns the box has a full warranty on it. you might want to file a complaint with the better buisness bureau online and see where it gets you.