The Consumerist
Tempe,#2UPDATE Employee
Wed, November 12, 2008
I work for a Sears Outlet store, very notorious for broken things consistently. I always suggest to my customers that we test the merchandise right there to ensure proper working order. We have a roughly 5-10% failure rate within the first 90 days and it usually occurs within the first 24 hours of you taking delivery of the appliance. All the stuff at Sears Outlets are a mix of New (In box), Used, Discontinued, Refurbished, Returned and have cosmetic damage. Employees Do not know the history on any of the Appliances in the store don't believe that saleswoman they switched us over to 4.50 Hourly plus +1% commission recently. There is over 1000 appliances in most outlet stores an employee will never know directly what the issue is with each one hence my get it tested before you leave part. As part of the exchange? I don't understand the Equal Exchange part if a customer at our store wants to switch to a different unit altogether we can do that + honor the sale that it was on or the new sale (if it's better) Not sure why its different in the Midwest region just ask to see where its written on paper or receipt and that you can get out of the Frigidaire crap and get a whirlpool. Some deals are great there while others (especially TV's) are horrid. try calling 847-286-2500 which is Sears Executive Service Which is a CEO's office Number, tell them the restocking fee on merchandise that's delivered broken is unfair to the consumer and that you shouldn't have to wait hopefully they'll change it. But it's in place to keep the return % below 3.5% Good Luck!