Tim
Kenosha,#2UPDATE Employee
Sat, December 06, 2003
Lemon laws normally apply during the manufacturer's 1-year warranty. If there were any problems during that timeframe, you would have a right to return it (or make arrangements for Sears to return it) to the Sears you purchased it from and had a new one ordered. These would also extend further if you'd pruchased a Protection Agreement either at the time of purchase, or again when contacted by phone/mail (usually 3-4 weeks after purchase). I'm assuming no protection was purchased. If an agreement WAS purchased, you should have had no trip charge or parts expenses; that's all covered under the terms of the agreement. If not, the only coverage you have is what's provided by the manufacturer, manufacturer defects only for that 1-year period. A standard warranty doesn't cover wear-and-tear from general use. It's a shame that the unit broke down "quickly" (in the scope of things), but that's one part of why Sears offers the protection agreements. Call another Sears store and find the district manager's name, and get the number for Consumer Relations; contact both about the store manager. It doesn't help your situation but may make them rethink whether or not he belongs in his position, especially if other complaints are being lodged.
Chuy
A Trailer Park In,#3UPDATE Employee
Wed, December 03, 2003
you can call me Chuy - I have read your little tirade against SEARS. You were starting to sound pretty convincing until you stated, " decided they were idiots so I called Mr. Plunk again." - Could it be MAYBE that you didn't properly explain to the repair center what exactly the problem was? Did you send a letter to Sears? Did you attempt to go through SEARS' corporate explaining the problem? NO - I also find it hard to understand why you would buy $4000 worth of merchindise to put into a $750 trailer. I also dont understand why you think the Manager of the store (Sears doesn't have an 'Owner')is going to hunt you down and shoot you for complaining. In my 2000+ years, I have never had a Sears manager shoot a customer for attempting to get a stove repaired under warranty. You go out to eat every night because the stove beeps? You people down there are incredible. Did you ever think of moving to Tupper Lake, NY? And the "lemon laws" only apply to new automobile purchases and a "sunshine law" has to do with government legislation automatically expiring after a certain period of time. I advise you to contact Sears corporate and try to intelligently explain the problem. Try not to use and swear words or be all liquored up on moon-shine when you call. Good luck -And I'd pray for you - but who'd listen?
Stephanie
SELMER,#4Author of original report
Wed, December 03, 2003
I would be happy if they gave me my money back that I paid for the defective double oven that was a major ripoff and an even greater disappointment.