Michael
Fort Collins,#2UPDATE Employee
Wed, July 10, 2002
Just to let you know speak with store with which you purchased your tiller. The associates and or the manger can take care of you and get you a new tiller. Stay away from parts and service they give the associates the run around when we try to deal with them. I'm sorry for the problem.I have worked in Lawn Garden for three years while finishing College.
#30
Thu, May 16, 2002
After many conversations with Sears parts I have contacted the Executive offices and am told that the parts department is the only one that can handle this.
Airborne Express has successfully deliverd my replacement to another home. Which no doubt, does not have the rototiller in pieces all over the garage floor waiting for parts. The neighbors do not have it and I have not found it on my property.
It also appears as though the second box has a gasket that has been rolled into a ball and stuffed in the box which will make it useless. Do not have the box but suspect that based on Airborne telling me it was in a "small box" last night at 1AM.
I have asked these questions of people at Sears and have gotten that answer that closely approximates the "deer in the headlight stare" from these people.
What if the department you are working with is so disfunctional it cannot resolve this? Same response, go to the parts department. We can not help you at the Executive offices.
How long do you expect to have your job? The get pissed. They obviously have forgotten about Wards already. Same problems, different name. No concept of why they are losing money and market share.
Would you like to be treated this way? "We are sorry for the trouble you have had." If you were you would get off your butt and do something about it.
As I am sitting here a man driving a van from Washington state drops off this package on my door step at 8:45 AM. I thought it was already here yesterday. There is way too much stupidity for me.
As I suspected the gasket was mangled and folded, the shaft is again rusted, pitted and has scale on it. I was again transfered from the Executive offices to parts. Amazing!
#40
Thu, May 16, 2002
After many conversations with Sears parts I have contacted the Executive offices and am told that the parts department is the only one that can handle this.
Airborne Express has successfully deliverd my replacement to another home. Which no doubt, does not have the rototiller in pieces all over the garage floor waiting for parts. The neighbors do not have it and I have not found it on my property.
It also appears as though the second box has a gasket that has been rolled into a ball and stuffed in the box which will make it useless. Do not have the box but suspect that based on Airborne telling me it was in a "small box" last night at 1AM.
I have asked these questions of people at Sears and have gotten that answer that closely approximates the "deer in the headlight stare" from these people.
What if the department you are working with is so disfunctional it cannot resolve this? Same response, go to the parts department. We can not help you at the Executive offices.
How long do you expect to have your job? The get pissed. They obviously have forgotten about Wards already. Same problems, different name. No concept of why they are losing money and market share.
Would you like to be treated this way? "We are sorry for the trouble you have had." If you were you would get off your butt and do something about it.
As I am sitting here a man driving a van from Washington state drops off this package on my door step at 8:45 AM. I thought it was already here yesterday. There is way too much stupidity for me.
As I suspected the gasket was mangled and folded, the shaft is again rusted, pitted and has scale on it. I was again transfered from the Executive offices to parts. Amazing!