- Report: #1404069
Complaint Review: Sears - Pembroke Pines Florida
Reported By:
Proud Veteran -
Pembroke Pines, Florida, USA
Submitted:
Updated:
-
Author Confirmed
Why?
Sears
12055 Pines Blvd Pembroke Pines, 33026 Florida, USA
Phone:
(954) 438-3100
Web:
https://www.searshomeservices.com/maintain/carpet-and-duct-cleaning-service
Categories:
Business Rating:
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Sears Sears Duct Cleaning Service Pembroke Pines Florida
Gerardo H. Sepulveda, Pembroke Pines, Florida.
On 24 September 2017, I made an appointment in the Sears Web-site for home duct cleaning service. I selected the 15-18 duct vents for $194.95 and scheduled the appoinment for 27 September 2017. On the Sears site, they did not have any information listed on serives like blower cleaning, air condition main ducts cleaning, or coil cleaning. Doing the day of the service, a service techinician with one other guy came to our house to do the duct cleaning service that I have scheduled.
The Sears main technician told my wife that the air ducts were not that dirty. He said that the problem that we have is with mold and beacteria on both of the air-condition main ducts. The technician told my wife that our systems were really dirty and when he cut holes in the side of the intake ducts (up-stairs and downs-stairs), he stated that we had serious mold and bacteria problems. I was hard to believe that we had these problems since both of the air-condition untis were just replaced 3-4 months ago and this was nver mentioned about having mold and bacteria problems with both of our units.
My wife watched some of the work being done by the head technician and then he started to explaining my wife about an UV light system. He started telling my wife the benefis and the diffrent pricing. There were three Sears service optinos: Option 1 (basic service) for $695.00, Option 2 (temporary detail service) for $2,200.00 and Option 3 (lifetime servcie) for $1,1950.00 (per unit). After he explained the three servcie options, the Sears technician asked my wife if we were going to stay with the house that he recommend to do the Lifetime Service. However, if we were planning to sell the house in 1-2 years to just do the Temporary Detail Service.
My wife was very honest and told him that we were staying with our home, so the technician sold her the Lifetime Service. She paid a total of $4,000.00 and the Sears technician charged the entire amount of $4,000.00 to my Sears Credit Card. The Sears technician took advantage of my wife and we got Rip-Off.
Gerardo H. Sepulveda, Pembroke Pines, Florida
