Searscares
Round Rock,#2UPDATE Employee
Thu, April 28, 2011
To Diane,
My name is James and I am part of the Social Media Support Escalations team at Sears and I am very concerned about what I have read here. We would like to help. We are a single point of contact for escalated concerns which means we step into a situation and handle it start to finish
with one Case Manager. I understand from your most recent update that the machines are now sold, however, I wanted to reach out and assist you with the issue your are having on the Sears Website. At your convenience, please contact our office at [email protected] so you (and
others) dont have to continue to be impacted by this. At your convenience,please send us an email. In the email, please provide a contact phone number and the phone number the item(s) were purchased under(if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name (diane) for reference to your issue and we do look forward to talking to you soon.
Thank you,
James H.
Social Media Moderator
Sears Social Media Support