- Report: #320553
Complaint Review: Seatac Transmission - Kent Washington
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Author Confirmed
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Seatac Transmission
2628 S. 248th Street Kent, 98032 Washington, U.S.A.
Phone:
253-839-4862
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Seatac Transmission standing behind their repairs Kent Washington
I will admit. I bought my truck, and a week later the transmission was shot. the previous owner agreed to take it to the shop that had recently installed the transmission. (Twice, I might add!) The shop let the truck sit in their parking lot for 7 days, before the owner called to inquire of it's status.
The previous owner had taken the truck to this shop for troubles he had, they repaired or replaced the transmission, a short time later, it started making funny noises again, he took it back, they told him the overdrive had gone bad, and debris had circulated into the transmission, necessitating a complete 2nd rebuild.
On this, the truck's 3rd visit to this shop, and after sitting for 7 days, the shop told him, that the truck was out of warranty. The shop told him, that they couldn't diagnose the problem unless they disassembled the transmission. they said they could give him a bit of a break on the labor, but would have to charge him for parts.
My concern.. Why let these guys have a 3rd chance? Is a transmission only good for 3 years? If you buy a vehicle and it is un-driveable after 3 years, do you consider this normal? I have a 1961 Chevrolet truck, with the original transmission.
I was told by 2 other transmission shops, that anyone that has been in the transmission business for any length of time, can make an educated guess, as to what is wrong with a transmission, just by hearing the symptoms, they can hook up a computer scanner to the vehicle, test drive it, pull the drain pan to inspect for debris. All of which my honest transmission mechanic did for free!
My assumption is that any shop that will treat it's prior customers with such a cold shoulder, skate out on expired, or non transferable warranties, after apparently not doing the job correctly twice. Is a shop to steer clear of.
I do know of 2 honest transmission shops in the Seattle area. 1-Maple Valley Transmission, 2-Werner transmission.
Anonymous
Renton, Washington
U.S.A.
The previous owner had taken the truck to this shop for troubles he had, they repaired or replaced the transmission, a short time later, it started making funny noises again, he took it back, they told him the overdrive had gone bad, and debris had circulated into the transmission, necessitating a complete 2nd rebuild.
On this, the truck's 3rd visit to this shop, and after sitting for 7 days, the shop told him, that the truck was out of warranty. The shop told him, that they couldn't diagnose the problem unless they disassembled the transmission. they said they could give him a bit of a break on the labor, but would have to charge him for parts.
My concern.. Why let these guys have a 3rd chance? Is a transmission only good for 3 years? If you buy a vehicle and it is un-driveable after 3 years, do you consider this normal? I have a 1961 Chevrolet truck, with the original transmission.
I was told by 2 other transmission shops, that anyone that has been in the transmission business for any length of time, can make an educated guess, as to what is wrong with a transmission, just by hearing the symptoms, they can hook up a computer scanner to the vehicle, test drive it, pull the drain pan to inspect for debris. All of which my honest transmission mechanic did for free!
My assumption is that any shop that will treat it's prior customers with such a cold shoulder, skate out on expired, or non transferable warranties, after apparently not doing the job correctly twice. Is a shop to steer clear of.
I do know of 2 honest transmission shops in the Seattle area. 1-Maple Valley Transmission, 2-Werner transmission.
Anonymous
Renton, Washington
U.S.A.
1 Updates & Rebuttals
richardfg7
Seattle,Washington,
O.B.O Seatac Transmission
#2REBUTTAL Owner of company
Wed, June 19, 2013
I've known and bought from this shop for about 20 years. I don't know the facts of this particular case but I can vouch for the intergrity of Seatac Transmission. They are family owned in the area for a long long time and are at the absolute top of the food chain in transmissions in the pacific northwest. You do not get there by not backing your work. However as a transmission shop owner myself I know now and then everybody gets a case like this. A guy buys a truck from a guy who had the transmission done three years ago and uses that as a selling point. So even though it's two years out of warranty and the truck has been sold he thinks he should get a free transmission if it breaks. you can't keep your doors open long if you just give away jobs to people so he get's mad and slaps your honest , hard-working shop with this kind of stuff. It's nonsense.
