- Report: #1380044
Complaint Review: Secret Serum - Internet
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Author Confirmed
Why?
Secret Serum
Internet, USA
Phone:
800-474-8947
Web:
800-474-8947
Categories:
Business Rating:
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Secret Serum Bought a sample of secret serum for $3.95. My banking account was charged $89.14. When calling they stated I had 15 days from date of purchase to cancel. Did not receive any information stating anything about cancelling. Talked with a Teanna at Secret Serum. She stated that she could reduce the cost by %75 and then corrected herself by making it %50. She stated it would take between 3 to 7 days to show the money being put back in my bank. Internet
What a ripoff. The agreed price for a trial product was $3.95 and they charged my debit card for 89.14 and they claim that I did not cancel the order within 15 days. The product did not have anything on it or paper work that says so. Called the 1-800 number and spoke with a customer representative by the name of Teanna. She stated that she could refund %75 of the cost and then quickly changed it to %50. As I told her it was illegal to remove money from my account. She stated it was legal becuase I had not cancelled with in the 15 days. I spoke with my bank and they said once it came out of pending then for me to call the fraud section. They had to cancel my husband's debit card and now has to send him a new one.
