I fell for their trick as their site showed the highest value to be given for the device in comparision to other sites. I shipped it and waited to hear back re:the assesment phase where the actual value of the phone is determined. I have called numerous times and no one ever answers, just the automated generic system that leaves you on hold - then asks you to leave a message. They do not check messages as I have not receieved any call back within 3 weeks. I have called at all times thinking maybe they are busy - but they are not, it is a scam. They get your item and never give you the money. I could have actually made a little cash if I sold it elsewhere. Do not trust them! It is a waste of time and their site has fake testimonials.