I went to their web sit and went through all the steps, i was very truthful about the condition of the phone (which was an iphone 5) and they gave me a quote of $80.00 for the phone, they sent me the package to mail the phone to them, theu get only to tell me they are paying me $8.00 for the phone. I'm not worried that much about it, but though i would let as many people know, if you do business with these crooks, they will rip you off.