Complaint Review: Sharp Electronics - Nationwide

I reviewed state Consumer Affairs laws and by asking for a credit card without an estimate of what would be charged, was the loophole I needed.

In my state it is illegal to collect payment/credit card information without a written agreement stating what would be charged for the repair and/or shipping/handling.  The fact they refused to disclose the information was the issue.

Additionally, in the terms of the warranty contract it stated very clearly I had the choice of shipping at my expense the unit, or dropping it off at a service center in person for no incurred charge.  Sharp continually refused to provide a location where the unit could be brought.

The problem with Sharp is that their returns process is inconsistent and no one within their organization is following the same process.  They ostracize the customer and ultimately broke consumer affairs laws because of the lack of training, and incompetence within their service call center.  Sharp needs expensive work on communication strategies surrounding returns before they can truly identify the top problem areas to address with engineering.

Even the powers that be in charge are not interested in resolving issues, but ignoring them or passing the buck.

Good luck Sharp... you are definitely a sinking ship.

It should not have taken a call from the State Attorney General's office to inquire about illegal solicitation of credit card information to have you send out the replacement.  

Unit was on a surge protector.... your theory doesn't hold.  Good catch though.

The issue isn't the cost (or being cheap) as you accuse ... the issue is the process keeps changing and they pulled a bait/switch with regard to collecting a return cost.  The other issue is that they won't disclose the amount of the return cost which is highly illegal.  

I happen to work as a corporate trainer specializing in returns management for a big box retailers and the documentation, attitude, and misinformation throughout the post-sale process is a great case study on how to ostacize a consumer and lose business,    

 Did YOU perhaps expect THEM to eat the shipping too? Just because it is replaced under a warranty doesnt mean that THEY have to eat the shipping costs. Microwave overs are a pretty simple device to be honest. A power surge from YOUR utility company can cause the magneto to "pop" or "over output". Sharp is replacing it for YOU when its NOT thier issue. YOU have used the oven for quite awhile with ZERO issues. Which points to a power surge effecting the maicrowave oven. Ol we get it, YOU are CHEAP!!! But since Sharp is DOING YOU A FAVOR by replacing it, the LEAST you can do is pay for shipping. THAT is why they need a credit card number. People like YOU sicken me. YOU have twisted the manufacturers warranty that ONLY covers the quality of the CONSTRUCTION and gotten a NEW one. THEY have bent over backwards to attempt to assist you yet YOU feel the need to place YOUR OPINIONS on a media outlet. THAT IS DEFAMATION tardlet!!! Perhaps instead of spreading YOUR IGNORANCE around the web, YOU can just stay OFF the web. We can ALL see how YOU use the web to not only SCAM to get your way, but YOU are also attempting internet blackmail BECAUSE you are too self etitled to see that YOU have to pay SOMETHING for the freebee they are giving YOU. YOU have fought them tooth and nail to NOT have to pay ANYTHING. So that makes YOU a scammer!!! I hope Sharp does see YOUR post. I bet YOU will LOVE when they take YOU to task for what YOU have chosen to do. YOU fought the process to get YOU another microwave and YOU have defamed them online. (((REDACTED)))