- Report: #1332874
Complaint Review: Shoes.com - Internet
-
Author Not Confirmed
Why?
Shoes.com
Internet, USA
Phone:
1-888-233-6743
Web:
Shoes.com
Categories:
Business Rating:
(0)
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Shoes.com Customer NO Service Groveport, Ohio Internet
On 9/29/2016 I placed an order for 2 pairs of sport shoes with shoes.com. Their policy is that you can return merchandise that does not fit. I found one pair fit, the other did not. I went to their website. I went to their "Return" page. I entered the information required. The drop down menu said "Print Return Label" I hit the tab. Nothing. I ran through this again. Nothing. I tried calling them at the number provided. A happy computer told me to wait, while music played. 3 and a half hours later, I am still on hold. I went to Customer Service. They referred me back to the same telephone number. I finally tracked down their email to report a problem. 3 days later, no response. I suggest you NEVER deal with shoes.com.
