Kyle
Jarrettsville,#2Author of original report
Tue, June 03, 2003
To update our initial comments on Shop America Network and DRTV. Both of these companies responded immediately when we called right after shooting the commercial and were unhappy about the commercial. Shop America Network did offer to completely redo our commercial to our complete satisfaction and at no additional cost to us. The VP, of DRTV (DRTV did the actual commercial shoot), went to great lengths to find out exactly how we wanted the commercial and was ready to redo it at a moments notice. We spoke with Shop America Network and DRTV at great length on numerous occasions and were able to come to an agreement that satisfies all the parties involved. Although we did not go through with the commercial, we do feel better about their operation and the resolution to our problem. Sincerely,