tayloraz
gilbert,#2Consumer Comment
Sat, March 18, 2017
sure, the ACTUAL shipping charges are paid to the shipper but how about when they charge you for an over estimated shipping weight? I have personally caught them over estimating shipping weight. My most recent case was on 3 t-shirts they stated weighed 5 lbs when in fact it was just over 3 lbs. I contacted the store and their response was that they round the weight up to cover shipping supplies. In addition to the shipping weight being over estimated they were charging an additional $3.99 for handling. So are you going to tell me that if they charge you shipping based on a weight greater than the actual weight they are not keeping the extra money when they complete the shipping and its determined they over estimated the weight and now their cost for shipping was less than what you the consumre paid? Of course they are keeping it.
SGW handling fees are all over the place. Ive seen from $2.00 to $4.00 without explination. I emailed shopgoodwill and asked how the handling is determined. Their response was that its used for shipping supplies and transportation cost. What shipping fees are needed for shipping t-shirts? A shipping bag. And if they are using the handling for shipping supplies why round up the weight of the item? Also, why does my t-shirts have the same handling fees as a sewing machine that is a store pickup only item?
To conclude. I like the SGW concept and enjoy shopping on their site. I hope SGW will realize their egregious shipping and handling charges are unethical and are casuing them to lose customers.
sweetsarahbelle
Cleveland,#3UPDATE Employee ..inside information
Tue, December 31, 2013
I have addressed your issues with the SGW website at length in two other rebuttals... You can find them here ripoffreport.com/r/Shopgoodwillcom/Internet/Shopgoodwillcom-Shopgoodwillcom-cant-take-it-They-pulled-the-plug-on-criticism-Inter-670915
and here ripoffreport.com/r/Shopgoodwillcom/Internet/Shopgoodwillcom-Various-Shipping-weights-Internet-752108
I am not trying to say that you and other customers haven't been charged an amount they found unreasonable on their purchases from shopgoodwill.com. I HATED when we used UPS as a shipping carrier because they charged an unbelievable amount to ship tiny items like jewelry and were not careful with our large and fragile packages. We can not control what the vendor charges us. Please read the rebuttals above and consider the points made therein. Ultimately, we canceled our relationship with UPS in order to offer lower cost shipping items. Not all locations have made this transition. Individual locations have their own policies and it is totally unfair to judge all the locations based on the bad policies of one. I am very proud of the way my department conducts business and the ethical way we handle customer relations. There may be sellers at other locations who are not as proud about the way they treat customers. I feel that your statements about the website are overgeneralizing and therefore unfounded. It would be like saying that eBay is a fraudulent website if you had a bad buying experience on eBay. There are sellers around the world selling on eBay, some ethically and some not. In the same way, different Goodwill locations use the SGW website to sell items and each operates independently from the others. Does that make sense?
Thanks for reading!
rippedandmad
Peoria,#4Author of original report
Sun, January 13, 2013
I appreciate your reply, but sorry I am unconvinced this is not something willing being purpotrated by the shopgoodwill.com website. The shipping price issue has been long discussed yet they do nothing to change their practices or policies. It is fraudulant if they are inflating the shipping costs by inflatting the weight of the item. There are many many more issues with their whole business. I have also seen weird things as far as bidding goes on my own account, but I won't go into much detail as I honestly didn't realize there was something with the bidding UNTIL I came to this website. Once it happens again I will be writing an new rip off report with screen shots to prove what's going on. I am monitoring all of my bids now with screen shots etc so I can get some proof to show people before I go off on a tangent about fraudulant bidding practices, but I definetely have seen weird things going on there.
Secondly, I think my major issue (and underlying point) is that they KNOW people are upset about this and no they don't HAVE to listen or change anything. However the fact that they act as if they don't care and refuse to offer shipping options on their listings proves they have something to gain on their end and most likely it's EXTRA INCOME THAT THEY ARE NOT REPORTING TO THE IRS... SO YES THAT'S AN ISSUE. BECAUSE I KNOW THEY ARE NOT PURCHASING THE EXACT SHIPPING WE PAY FOR. THEY GO IN AND PURCHASE THE CHEAPEST OPTION BUT CHARGE US FOR THE HIGHTEST. As you say technically it's NOT INCOME, but IT'S STILL WRONG AND UNETHICAL. Of course they don't report the extran $$ as INCOME as they would have to PAY MORE TAXES ON IT.
It is wrong and if they cared about making their consumers happy and being an ETHICAL online business they would care about these faulty shipping practices and our complaints and do something to make it better, easier, and more easy for people to understand. It's been 3 years now, where's their accountability as a company. They don't have to have it NO, but that doesnt make it RIGHT. And I choose to put their company on notice so other consumers who check here first can think twice about using this companies services. Because although it's SHOPGOODWILLS right to screw everyone out of a few extra dollars it's also MY RIGHT TO TELL EVERYONE ABOUT IT THAT WILL LISTEN.
thanks!
Dave
United States of America#5Consumer Comment
Sun, January 13, 2013
There's no ripoof here.
Many companies use carriers such as UPS or FedEx to ship packages. The handling fee is something Goodwill could control but the shipping charges are set by the carrier. If you check the UPS web site and put in a 1 lbs package (minimum weight) from Phoenix to Portland by ground the shipping charge is $13.19. If Goodwill was to do anything maybe they could look ito using a less expensive carrier or provide some additional shipping options.
To address your statement:
Just because they post an over inflatted shipping and handling charge...how does that make it ETHICAL when on the back end they are recouping extra profits from the sales of these items. How is this even reported properly to the IRS? Are the shipping costs to run your business also inflated on your Federal filings?
This statement is wrong in a few ways. First other than some profit made on the sale of the item Goodwill would make the 3.00 handling fee. The shipping charges are paid to the shipper NOT to Goodwill accusing Goodwill of recouping extra profits is incorrect. Goodwill does not need to report any of the shipping charges to the IRS as it is not income to them but a charge paid to the shipper by you.