- Report: #96316
Complaint Review: Shoppers Advantage - Trilegiant Corporation - Norwalk Connecticut
-
Author Not Confirmed
Why?
Shoppers Advantage - Trilegiant Corporation
100 Connecticut Avenue Norwalk, 06850-3561 Connecticut, U.S.A.
Phone:
800-526-4848
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Shoppers Advantage - Trilegiant Corporation Ripoff Unwilling to refund full membership fee Norwalk Connecticut
I foolishly signed up for a trial membership of Shoppers Advantage in order to get $40 reward. The alleged membership package never came, and they started charging a monthly fee ($8) to my credit card right away before the trial period ended.
I didn't notice the charge until two statements later, then called immediately to cancel the membership. The automatic billing of the membership fee stopped (very fortunate) but the refund of two months worth of membership fee was never posted. At first they said withint 10-15 business days, then 2 billing cycles.
After all that had passed, I called again, got another cancellation number, and was told to wait again 10-15 business days or 2 billing cycles. As of now the refund has not been posted, and I don't think it's ever gonna happpen. But I'll keep trying. It's really more about principles than money.
Shu-chieh
Sunnyvale, California
U.S.A.
I didn't notice the charge until two statements later, then called immediately to cancel the membership. The automatic billing of the membership fee stopped (very fortunate) but the refund of two months worth of membership fee was never posted. At first they said withint 10-15 business days, then 2 billing cycles.
After all that had passed, I called again, got another cancellation number, and was told to wait again 10-15 business days or 2 billing cycles. As of now the refund has not been posted, and I don't think it's ever gonna happpen. But I'll keep trying. It's really more about principles than money.
Shu-chieh
Sunnyvale, California
U.S.A.
2 Updates & Rebuttals
Shu-chieh
sunnyvale,California,
U.S.A.
Fee refunded, finally. Thank you Rip-off report.com!
#2Author of original report
Thu, July 15, 2004
After 3 months and two failed attempts, Shoppers Advantage finally refunded my membership fee. Thank you Rip-off report.com!
Shu-chieh
sunnyvale,California,
U.S.A.
This time their story changed..
#3Author of original report
Sat, July 03, 2004
I called their customer service again on 7/3/04 after neither receiving refund nor getting a response for my email that mentioned the rip-off report here. This time their story changed- they claimed that I called on 7/2/04 (which I didn't) and that my type of account is only eligible for a refund of one month's membership fee, the month I called. And they claimed that a request had been submitted on 7/2/04 to initiate the refund. And I should expect it to happen in the next 10-15 business days. There was no explanation for why such information was not given to me the last four times I called. Nor did they explain why I wasn't refunded at least the one month fee during the last two cancellation attempts.
