- Report: #7150
Complaint Review: SHOPRIDER HANDICAPED MOBILITY SCOOTERS & PIHSIANG MACHINERY MFG. OF TAIWAN R.O.C. - WON'T TELL ME FLORIDA
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Why?
SHOPRIDER HANDICAPED MOBILITY SCOOTERS & PIHSIANG MACHINERY MFG. OF TAIWAN R.O.C.
THEY WON'T TELL ME WON'T TELL ME, ??????? FLORIDA, U.S.A.
Phone:
1-800-743-0772
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SHOPRIDER JUMBO3 889-XL SPRINTER SCOOTER RIP-OFF MISREPRESENTED DON'T BUY THEIR JUNK
BUYER BEWARE DCC/SHOPRIDER 3 & 4 WHEEL PERSONAL MOBILITY SCOOTERS ARE MISREPRESENTED BY SHOPRIDER.
1. WHEN I CALLED SHOPRIDER FOR INFORMATION ON THE SCOOTERS THEY SOLD, I WAS INTERESTED IN A SPRINTER JUMBO3 889-XLS WITH SUSPENSION, HOWEVER I HAD SOME CONCERNS AS TO WHO MANUFACTURED THE SCOOTERS FOR THEM?, I TOLD THEM I HAD A WHEEL FALL OFF OF MY 4 WHEEL INVACARE PANTHER MX-4 P.O.V. SCOOTER MADE BY PIHSIANG MACHINERY MFG. OF TAIWAN R.O.C. FOR INVACARE, THIS MISHAP HAPPENED ALMOST A YEAR AGO AND I STILL HAVE ADDED PAIN FROM THE INJURIES SUSTAINED, ANY WAY, SHOPRIDERS (LAZLOE & HOLLY) TOLD US SEVERAL TIMES OVER MY SPEAKER PHONE WITH MY CAREGIVER PRESENT THAT SHOPRIDER WAS MADE IN THE U.S.A. BY SHOPRIDER AND THEY HAD NEVER EVEN HEARD OF "PIHSIANG MACHINERY"! GUESS WHAT? WHEN I GOT MY NEW SCOOTER I WAS SHOCKED AND SADDENED THAT SHOPRIDER HAD LIED TO ME AFTER I TOLD THEM OF MY INVACARE SCOOTER WRECK AND PAIN, RITE ON THE BACK COWLING IT READS "SHOPRIDER BY PIHSIANG", "NEVER HEARD OF THEM", BULL POOP!
EVEN WORSE IT DID NOT HAVE THE SUSPENION SYSTEM I WAS PROMISED, "OUCH & DOUBLE OUCH ON MY SPINAL INJURY" (THAT SHOPRIDER WAS ALSO AWARE OF). THEY'LL TELL YOU ANYTHING TO MAKE A SALE!
2. WE ASKED WHAT RANGE I COULD EXPECT?, AND WE WERE TOLD THAT THIS 3 WHEEL SCOOTER HAS A 20 TO 30 MILE RANGE, LIE! MORE LIKE 5 MILES IF YOU DON'T USE ANY LIGHTS OR CLIMB ANY HILL/RAMPS.
3. I WAS PROMISED A SWIVEL SEAT, BUT WHEN THE SCOOTER WAS DELIVERED TO MY HOME IT HAD A TAG TELLING US HOW TO WORK THE SWEVEL SEAT, BUT THE SEAT IS FIXED WITHOUT A SWIVEL, LATTER SHOPRIDER TOLD US I WAS TO FAT FOR A SWIVEL SEAT, I'M 6'6" & 370 POUNDS DRESSED AND THE SCOOTER IS RATED FOR 600 POUNDS.
4. SHOPRIDER TOLD US YOU COULD USE THE SCOOTER IN FOUL WEATHER, BUT WHEN YOU GET CAUGHT IN A DOWN POUR IT BLOWS THE BREAKER AND/OR A FUSE & I CAN'T WALK FOR HELP AS BOTH OF MY LEGS ARE NON FUNCTIONAL SO I JUST HAVE TO SIT AND WAIT FOR SOMEONE TO RESCUE ME. ALSO THE BREAKER AND FUSES ARE BEHIND AND UNDER THE SEAT AND WITHOUT A SWIVEL SEAT I CAN'T SWING AROUND TO RESET THE DARN THING.
5. ANY TIME SOMEONE USES A CELL PHONE OR WHEN I'M IN MY DOCTORS X-RAY ROOM THE SCOOTER RUNS OUT OF CONTROL ANY TIME THE KEY IS ON.
I CAN'T GET SHOPRIDER OR THE DME TO MAKE THINGS RIGHT AND I LIVE ON LESS THAN $600 A MONTH, AND AFTER FOOD, RENT, POWER, ETC... I HAVE NO WAY TO HIRE AN ATTORNEY IN ORDER TO MAKE SHOPRIDER GIVE ME WHAT I WAS REAPEATEDLY PROMISED ME!
BOYCOTT SHOPRIDER, CALL THEM AND TELL THEM YOU READ MY REPORT AND BECAUSE OF MY REPORT YOU WON'T BUY THEIR JUNK,1-800-743-0772
1. WHEN I CALLED SHOPRIDER FOR INFORMATION ON THE SCOOTERS THEY SOLD, I WAS INTERESTED IN A SPRINTER JUMBO3 889-XLS WITH SUSPENSION, HOWEVER I HAD SOME CONCERNS AS TO WHO MANUFACTURED THE SCOOTERS FOR THEM?, I TOLD THEM I HAD A WHEEL FALL OFF OF MY 4 WHEEL INVACARE PANTHER MX-4 P.O.V. SCOOTER MADE BY PIHSIANG MACHINERY MFG. OF TAIWAN R.O.C. FOR INVACARE, THIS MISHAP HAPPENED ALMOST A YEAR AGO AND I STILL HAVE ADDED PAIN FROM THE INJURIES SUSTAINED, ANY WAY, SHOPRIDERS (LAZLOE & HOLLY) TOLD US SEVERAL TIMES OVER MY SPEAKER PHONE WITH MY CAREGIVER PRESENT THAT SHOPRIDER WAS MADE IN THE U.S.A. BY SHOPRIDER AND THEY HAD NEVER EVEN HEARD OF "PIHSIANG MACHINERY"! GUESS WHAT? WHEN I GOT MY NEW SCOOTER I WAS SHOCKED AND SADDENED THAT SHOPRIDER HAD LIED TO ME AFTER I TOLD THEM OF MY INVACARE SCOOTER WRECK AND PAIN, RITE ON THE BACK COWLING IT READS "SHOPRIDER BY PIHSIANG", "NEVER HEARD OF THEM", BULL POOP!
EVEN WORSE IT DID NOT HAVE THE SUSPENION SYSTEM I WAS PROMISED, "OUCH & DOUBLE OUCH ON MY SPINAL INJURY" (THAT SHOPRIDER WAS ALSO AWARE OF). THEY'LL TELL YOU ANYTHING TO MAKE A SALE!
2. WE ASKED WHAT RANGE I COULD EXPECT?, AND WE WERE TOLD THAT THIS 3 WHEEL SCOOTER HAS A 20 TO 30 MILE RANGE, LIE! MORE LIKE 5 MILES IF YOU DON'T USE ANY LIGHTS OR CLIMB ANY HILL/RAMPS.
3. I WAS PROMISED A SWIVEL SEAT, BUT WHEN THE SCOOTER WAS DELIVERED TO MY HOME IT HAD A TAG TELLING US HOW TO WORK THE SWEVEL SEAT, BUT THE SEAT IS FIXED WITHOUT A SWIVEL, LATTER SHOPRIDER TOLD US I WAS TO FAT FOR A SWIVEL SEAT, I'M 6'6" & 370 POUNDS DRESSED AND THE SCOOTER IS RATED FOR 600 POUNDS.
4. SHOPRIDER TOLD US YOU COULD USE THE SCOOTER IN FOUL WEATHER, BUT WHEN YOU GET CAUGHT IN A DOWN POUR IT BLOWS THE BREAKER AND/OR A FUSE & I CAN'T WALK FOR HELP AS BOTH OF MY LEGS ARE NON FUNCTIONAL SO I JUST HAVE TO SIT AND WAIT FOR SOMEONE TO RESCUE ME. ALSO THE BREAKER AND FUSES ARE BEHIND AND UNDER THE SEAT AND WITHOUT A SWIVEL SEAT I CAN'T SWING AROUND TO RESET THE DARN THING.
5. ANY TIME SOMEONE USES A CELL PHONE OR WHEN I'M IN MY DOCTORS X-RAY ROOM THE SCOOTER RUNS OUT OF CONTROL ANY TIME THE KEY IS ON.
I CAN'T GET SHOPRIDER OR THE DME TO MAKE THINGS RIGHT AND I LIVE ON LESS THAN $600 A MONTH, AND AFTER FOOD, RENT, POWER, ETC... I HAVE NO WAY TO HIRE AN ATTORNEY IN ORDER TO MAKE SHOPRIDER GIVE ME WHAT I WAS REAPEATEDLY PROMISED ME!
BOYCOTT SHOPRIDER, CALL THEM AND TELL THEM YOU READ MY REPORT AND BECAUSE OF MY REPORT YOU WON'T BUY THEIR JUNK,1-800-743-0772
3 Updates & Rebuttals
anonymous
Plymouth,Shoprider Update
#2General Comment
Thu, July 10, 2014
Hello,it is sad to see people have bad feedback about things.As regards Shoprider,i am not connected to them.But every Scooter has it,s own Serial Number.The problems can arise from Badly Trained Staff & not the Product.
I research various things that interest me & that is where my knowledge comes from + i have to try & see what fault something may have.
Everything made will have faults,some more than others.But they will be there,if they were not.Everything would only be sold once,needing no spare parts.
cfheinz
Alta Loma,California,
USA
Shoprider Sprinter XL4 Deluxe
#3Consumer Comment
Sun, September 27, 2009
I've had one of these for several years and the only problems I've had are those of having to replace batteries, a flat tire, and, currently, needing work on the throttle control.
I have to say that my Shoprider gets fairly rough treatment in that I use it for travel off paved surfaces. I do have to be careful to make sure any obstructions are low enough for the scooter to clear, and, if the surface is rough, I slow down. I also don't speed through turns.
If I had it to do over again, I'd go with the solid tire upgrade.
I've not had the concerns of the writer of the original report in that I had no prior experience with products from Pihsiang so that question never arose. I've only had to contact Shoprider a couple of times with questions after I'd started using the scooter and found their responses agreed with what I found.
I'm a bit smaller being 6'1" and 298 lbs.
For me, I would recommend the four wheel versus the three wheel configuration since I believe it to be more stable.
Shopriderrider
St. Paul,Minnesota,
U.S.A.
Fellow Shoprider Owner
#4Consumer Comment
Wed, September 10, 2008
The complaint/report has me very leery, first it is 7 years old. Second about the time the report was filed Pihsiang stopped producing the Shoprider for a period of time, a lawsuit against them was brought by a few medical groups but this point is really not relevant. MY point is I owned a Pihsiang Shoprider (a 1992 model PH-8C)from 1993 to 2000, in 2001 I bought a SPRINTER JUMBO XL 889X the Shoprider people never hid the fact it was a Pihsiang made medical device, as a matter of fact it was in all of their brochures and in the owners manual.. There are also warnings in their brochures and owners manual all the way back to my PH-8C that warn about Radio Frequency interference causing erratic behavior. ALL brands are required to carry these warnings because it is a well known issue. Shoprider warned me NOT to use their scooters in "Foul" weather. There is half a page dedicated to not using them in rain nor snow. (Look up the manual on-line for the Sprinter XL3 Deluxe) The model this guy states he has, has to be a custom made model as that is what Shoprider told me it would take to get the Deluxe's seat on the Jumbo. (Even with a swivel seat you cannot reset to button by swiveling the seat) Their is also not a single model made by Shoprider that is rated for 600lbs there is a 500lb limit on the Sprinter Jumbo, however the swivel seats are not rated for 500lbs!! (the salesman asked my weight for the seat choices). Pihsiang is the pioneer of the scooter and power wheel chair industry, manufacturing the first scooter and powerchair in the world in 1989. The Shoprider is sold literally all over the world, in a very brief search I found them for sale in: France, Great Britain, Brazil, Iran, China, Morocco, USA, Canada, Australia, Japan (Japan has the most stringent laws in the world on medical devices like scooters and powerchairs), Netherlands, (actually more than eighty countries worldwide) so a fly by night company they are not! And finally right in the owners manuals for both of my Shopriders is the following information: Pihsiang Machinery Mfg Co., Ltd 108, Shinhe Rd., Shinfeng Shiang, Hsin Feng Hsiang,Hsinchu County,Taiwan Which is the same address for my 1992 model, my 2001 model and is still in the same location today (2008) Oh in case the address is not enough.... Here is the phone number as well 1-886/3-5688585 There are just too many inconsistencies in this complaint. For instance he states it is manufactured in Taiwan and then writes that the company won't tell him and mentions maybe Florida. This is not a place to mix facts with emotionally charge accusations. If anything he should have had a beef with the distributors he was calling if the conversation was with them which would be Shoprider Healthcare, Inc. unless he used a different sales company. I would be very interested to see what came out of this after 7 years.
