- Report: #1267813
Complaint Review: Siber Systems - Fairfax Virginia
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Author Confirmed
Why?
Siber Systems
11781 Lee Jackson Hwy, Suite 380 Fairfax, 22033 Virginia, USA
Phone:
+1-703-218-1851
Web:
http://www.siber.com/
Categories:
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Siber Systems Roboform Purchased Annual Roboform License on 8/27/2015 - License No Longer Honored - Have to Buy New License Fairfax Virginia
I purchased an annual license from Siber Systems on Aug. 27, 2015 to have Roboform save my username and password information fow websites requiring this information.
During the latter part of October 2015, I suffered a hard drive failure on my laptop that required me to purchase a new hard drive. As a result, I had to reload all of my Windows files and old software programs to start over.
However, when I reloaded my Roboform software and tried to activate it, I received a message that said this activation exceeded the number of activations provided under this license. There was no other option available that was offered on the screen, no contact information, nothing, except for a button to purchase a new license.
It is Nov. 13, 2015 as of today's writing, and it has been 78 days since I purchased my annual (supposedly good for 365 days) license.
I have been a customer of this company for more than 3 years, and they had a fairly good product that made my life simpler. But today they lost a customer for life based on their foolhardy way of conducting business and gouging their customers.
