- Report: #137743
Complaint Review: Signature Van Lines - Mt. Pocono Pennsylvania
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Signature Van Lines
10 Industrial Park Dr. Mt. Pocono, 18344 Pennsylvania, U.S.A.
Phone:
570-686- 6837
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Signature Van Lines ripoff unorganized racist over working assault scam Moving scam Mt. Pocono Pennsylvania
My name is Jason, and I used to work at signature van lines. The first day I showed up for my interview I had a positive feeling about this place. But things changed when I found out what was really going on. First off there are only two people who work there and she makes it sound like everyone in the state of PA is working for her. My first day, Carleen, Shelly- her girlfriend-, Terrance- my co worker, myself, and Carleens uncle and his wife were all headed to new york to switch penske trucks, because she doesnt own her own truck, and we werent permitted to drive a stick shift. the truck ran out of gas on the corner of 940 and industrial park dr. it was a blizzard outside on this day.
finally after several trips to the gas station with a car, we finally managed to get the truck running again. after 4 hours of driving to new york and happy conversations and all, we arrived at the penske truck facility at 8:00 that night. only to find out that there were no automatics. so terrance and I wound up spending the night at a nearby motel. she provided me with 20 dollars being very generous with the expenses for food and lodging. the next day terrance and I took a taxi to penske, and were told that we had to be 21 to drive any truck, by state law. carleen drove from PA to let the penske salesman, Jason, see her drive the truck and stopped by a nearby gas sation to let terrance take over.
When we finally got to work and finished our job, the realtor of the house wanted a copy of some paper work for the previous owners and herself. terrance , by conversation on the phone with Carleen, said that we werent permitted to do so. after 10 minutes of arguing we finally went to our next job. after we were done . terrance and I didnt get home unitl 4:00 that morning, which is understanding since in the moving industry you never really know when the job will be done. but than we were told to be at work at 7 that morning. so I showed up and no one was there. until 8 and carleen said that terrance had told her that both terrance and I discussed to be there at 8. which was a lie. but terrance didnt say anything. we werent finished with that job until 5 the next morning. this was getting ridiculous and exhausting.
Our next job was in new york. she stated that we will be moving a "poor family". so that day while it was pouring rain outside, Carleen said for us to not rap anything in blankets and put it on the truck. after we were done. there were some misc. things that needed to be put on the truck. carleen said that they needed to be put in boxes. each box cost $32 each. and the customer was fuming. I couldnt understand why these things needed to be put in boxes when she didnt want any of the furniture rapped or padded in blankets. the next job was a small office job with filiing cabinets, student desk chairs, and office desks. the customer wasnt told any form of payment over the phone, or elsewhere. when the customer mentioned that she only had a credit card carleen stated that we couldnt move any of the belongings until we had gotten $500.00 cash. so the customer asked about keeping it in storage , and stated that signature van lines add states that there is no storage fee, but when the customer asked if she could hold her stuff over night until the next morning so she could get some cash, carleen added a "holding fee". the customer was getting upset. when we were finished we arrived at the unloading destination.
terrance called carleen, and after several minutes of conversation the bill was raised to $800+ dollars. and that if we were to move it to the unloading destination it would be $1000+ dollars. the customer said she couldnt come up with that kind of money because the agreement was $500. so she gave terrance $500. the customer said that she would be fileing reports such as the better business bureau. Carleen said that she would call me the next morning at 8 to discuss when and who will be picking me up. she never called. so I called her at 9:30. and asked if we were still working, and she said, "are you holding me to a schedule"? i stated that I only wanted to know if we were still working. she asked if I could find a ride to the warehouse, and I told her I would call her back in five. she called me back and said that this wasnt going to work out between us and that I should make arrangments to pick up my check. so I did. and my mother and I went to the warehouse to do so.
I went inside to ask for my check and Carleen said that her girlfriend, shelly, was running out to get it, and stated, "why are you hovering over my desk, have a seat" I walked outside to a talk to a new coworker and carleen called him inside. when he came back out, he told me that she was saying to him" who does he think he is"? :"he's not the boss of me", "noone in PA wants to work, they would rather work for the white man at mcdonalds, and get payed minimum wage". Shelly finally showed up and they gave me my check after they made a copy of it. they said that I had to sign for it. I didnt sign until I looked over the hours that they wrote down. 29 hours it read, when I should have gotten paid for much more than that. I spoke up and said that "I think your gipping me some hours" she got upset and said, "you know what?, get out of my office". we argued for about 1 m minute and I went to go and sit down and while sitting down she removed the chair from under me. I told her how I felt and said that"I'm going to shut you down". she said, "your just jealous, you white trash, thats why your homeless" she than tried pushing me out of the door twice and shelly at to remove her away from me. my mother came in and asked if everything was ok, and carleen stated, "he's fine" my mother said "im talking to my son". carleen followed with an "excuse me"? this was turning into something unprofessional.
she insisted on leaving the office and leaving me inside because she was setting the alarm and said that if I stay than the cops are going to come. I left to the car and carleen went to hers. shelly came over to ask if I was going to sign for the check , so i asked if I could get it at another time and she stated that I would have to go through court. Carleen than gets out of her car with a camera and starts video taping my mother and I, and kept on saying "are you gonna sign the check"? without letting me speak. I finally signed the check and we both went our seperate ways. All in all this isnt the first employee or customer that this has happened to. there are countless stories that Ive heard from my coworker that have have blown this incident out of the water. I DO NOT reccomend signature van lines to anyone. and i'm deeply sorry for anyone who has had there belongings stored in the warehouse and cannot get them back. without a doubt this place is a scam.
Jason
Effort, Pennsylvania
U.S.A.
Click here to read other Rip Off Report list of other Moving Companies
Click here to read other Rip Off Reports on National Moving Network and other various transport companies ripping off the consumer
finally after several trips to the gas station with a car, we finally managed to get the truck running again. after 4 hours of driving to new york and happy conversations and all, we arrived at the penske truck facility at 8:00 that night. only to find out that there were no automatics. so terrance and I wound up spending the night at a nearby motel. she provided me with 20 dollars being very generous with the expenses for food and lodging. the next day terrance and I took a taxi to penske, and were told that we had to be 21 to drive any truck, by state law. carleen drove from PA to let the penske salesman, Jason, see her drive the truck and stopped by a nearby gas sation to let terrance take over.
When we finally got to work and finished our job, the realtor of the house wanted a copy of some paper work for the previous owners and herself. terrance , by conversation on the phone with Carleen, said that we werent permitted to do so. after 10 minutes of arguing we finally went to our next job. after we were done . terrance and I didnt get home unitl 4:00 that morning, which is understanding since in the moving industry you never really know when the job will be done. but than we were told to be at work at 7 that morning. so I showed up and no one was there. until 8 and carleen said that terrance had told her that both terrance and I discussed to be there at 8. which was a lie. but terrance didnt say anything. we werent finished with that job until 5 the next morning. this was getting ridiculous and exhausting.
Our next job was in new york. she stated that we will be moving a "poor family". so that day while it was pouring rain outside, Carleen said for us to not rap anything in blankets and put it on the truck. after we were done. there were some misc. things that needed to be put on the truck. carleen said that they needed to be put in boxes. each box cost $32 each. and the customer was fuming. I couldnt understand why these things needed to be put in boxes when she didnt want any of the furniture rapped or padded in blankets. the next job was a small office job with filiing cabinets, student desk chairs, and office desks. the customer wasnt told any form of payment over the phone, or elsewhere. when the customer mentioned that she only had a credit card carleen stated that we couldnt move any of the belongings until we had gotten $500.00 cash. so the customer asked about keeping it in storage , and stated that signature van lines add states that there is no storage fee, but when the customer asked if she could hold her stuff over night until the next morning so she could get some cash, carleen added a "holding fee". the customer was getting upset. when we were finished we arrived at the unloading destination.
terrance called carleen, and after several minutes of conversation the bill was raised to $800+ dollars. and that if we were to move it to the unloading destination it would be $1000+ dollars. the customer said she couldnt come up with that kind of money because the agreement was $500. so she gave terrance $500. the customer said that she would be fileing reports such as the better business bureau. Carleen said that she would call me the next morning at 8 to discuss when and who will be picking me up. she never called. so I called her at 9:30. and asked if we were still working, and she said, "are you holding me to a schedule"? i stated that I only wanted to know if we were still working. she asked if I could find a ride to the warehouse, and I told her I would call her back in five. she called me back and said that this wasnt going to work out between us and that I should make arrangments to pick up my check. so I did. and my mother and I went to the warehouse to do so.
I went inside to ask for my check and Carleen said that her girlfriend, shelly, was running out to get it, and stated, "why are you hovering over my desk, have a seat" I walked outside to a talk to a new coworker and carleen called him inside. when he came back out, he told me that she was saying to him" who does he think he is"? :"he's not the boss of me", "noone in PA wants to work, they would rather work for the white man at mcdonalds, and get payed minimum wage". Shelly finally showed up and they gave me my check after they made a copy of it. they said that I had to sign for it. I didnt sign until I looked over the hours that they wrote down. 29 hours it read, when I should have gotten paid for much more than that. I spoke up and said that "I think your gipping me some hours" she got upset and said, "you know what?, get out of my office". we argued for about 1 m minute and I went to go and sit down and while sitting down she removed the chair from under me. I told her how I felt and said that"I'm going to shut you down". she said, "your just jealous, you white trash, thats why your homeless" she than tried pushing me out of the door twice and shelly at to remove her away from me. my mother came in and asked if everything was ok, and carleen stated, "he's fine" my mother said "im talking to my son". carleen followed with an "excuse me"? this was turning into something unprofessional.
she insisted on leaving the office and leaving me inside because she was setting the alarm and said that if I stay than the cops are going to come. I left to the car and carleen went to hers. shelly came over to ask if I was going to sign for the check , so i asked if I could get it at another time and she stated that I would have to go through court. Carleen than gets out of her car with a camera and starts video taping my mother and I, and kept on saying "are you gonna sign the check"? without letting me speak. I finally signed the check and we both went our seperate ways. All in all this isnt the first employee or customer that this has happened to. there are countless stories that Ive heard from my coworker that have have blown this incident out of the water. I DO NOT reccomend signature van lines to anyone. and i'm deeply sorry for anyone who has had there belongings stored in the warehouse and cannot get them back. without a doubt this place is a scam.
Jason
Effort, Pennsylvania
U.S.A.
Click here to read other Rip Off Report list of other Moving Companies
Click here to read other Rip Off Reports on National Moving Network and other various transport companies ripping off the consumer
3 Updates & Rebuttals
Debbie
Gouldsboro,Pennsylvania,
U.S.A.
Victimized As Well
#2UPDATE EX-employee responds
Sat, June 24, 2006
I'm sorry you had to go through all that Jason. I too experienced a nightmare with those 2 dirt bags. I worked for them for exactly 1 week, just long enough to get them situated and organized in the new Mount Pocono office and set up all the new computers with internet. When all that was done, I recieved a call from Shelly on Sunday and was told that things weren't working out and that they didn't want me to come back. When I asked what had happened, I was accused of having a conversation with an irrate customer and giving her damaging information about the company. When I went to get my paycheck, of course, Shelly was out getting them. I asked Carleen if I could here the recorded conversation and she told me she didn't have to let me hear it (which told me it was a bold face lie). I then told her that I would take it to the labor board and request to hear it then. She escorted myself, my fiance and my son in law out of the office to wait outside for Shelly. When Shelly go there, Carleen had her rip my notebook apart, removing any notes involving the company, and I still couldn't get my paycheck. I had to file for it through the labor board and get it that way. I wish nothing more than to see those 2 put out of business and sent back to the ghetto slums where they came from. They are scamming people on a daily basis and getting away with it! My fiance and son in law are still waiting for an answer on the overtime claims they have filed against Signature, this has been going on for over 2 years now. Since then, the grimy h*o's have filed bankruptcy and were arrested in October of 2005 for assaulting a customer and a police officer! When will there be an end to these 2!
Patrick
Elizabeth,New Jersey,
U.S.A.
Quoted from Jason's 4/6/2005 report
#3Consumer Comment
Tue, March 28, 2006
"Quoted - Jason" Our next job was in new york. she stated that we will be moving a "poor family". so that day while it was pouring rain outside, Carleen said for us to not rap anything in blankets and put it on the truck. after we were done. there were some misc. things that needed to be put on the truck. carleen said that they needed to be put in boxes. each box cost $32 each. and the customer was fuming. I couldnt understand why these things needed to be put in boxes when she didnt want any of the furniture rapped or padded in blankets. "Quoted - Jason" Wasn't NY btw - I am the customer that you went to..... This might help you remember .... My invoice from 03/28/05 - 1 year ago if link doesn't work in this forum then go to it manually (highlight and paste) www.tl-ftp.com/pics/signature.jpg For those reading this this is the lastest update on Signature..... The FMCA - has sent case to criminal division within the FMCA - contacts on this are Mark or Terry at (570)346-4949 / fax (570)821-0480. Spoke with Terry as of today 3/28/06 - also called Signature's 888-686-6837 and they still answer. I asked where is my stuff located and they hung up on me. Called back and like expected - no answer. Going to do a net trace on the 888 number to see if they relocated or not. Sharing info because hoping that maybe it might help somone else out to help figure what we can all do. What we have done to get over this crisis, is just keep in our mind that we had a fire and lost everything. Thing that is scaring us, is that there is stuff that can be used (personal info - BC's, SS's, etc) that can be used (id theft). Also we had pictures of our kids and my wife's parrents (now deceiced) that can't be replaced, nor does anyone in our family has. Just one year later and still company still exists and property still isn't returned or stated it's whereabouts.
M. E.
Sand Springs,Oklahoma,
U.S.A.
Sounds like the Standard MO
#4Consumer Comment
Fri, May 27, 2005
Jason, You describe the intimidation and the fanatic attemps by the 2 at Signature to "document" their actions. I have 3rd party witnesses and they scoffed because they were not "their " witnesses. Words are twisted to suit their side of the story. Your comment was very interesting, since I was scammed because of "overtime" charges, among other additional costs that were never itemized.
